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Player Experience Knowledge Manager
1 year ago
It’s an incredibly exciting time here at Space Ape Games. We have projects at all stages of the development cycle, along with a fast paced environment that promotes genuine autonomy. We launched our exciting new music game, Beatstar and we are also working on a new multiplayer game set in the Boom Beach universe. Check out our artstation to get a glimpse of the other genres we’ve been working on.
We are looking for a talented and experienced Knowledge Manager to work closely with game teams, game leads, quality assurance and L&D to develop and support new and existing products and features.
The ideal candidate will be experienced in leveraging player facing content in order to reduce friction and create a smooth player experience. They will possess a solid understanding of knowledge management and demonstrate superior appreciation of customer needs, at both operational and strategic levels.
This is a fully remote position.
Responsibilities
- Create and improve Player Experience policies, processes and guides.
- Manage the player facing support platforms, analysing data; establishing strategies and leveraging the content
- Build and develop relationships with the internal game teams and stakeholders.
- Create and maintain the email templates used by player facing agents.
Requirements
- Proven ability managing knowledge platforms and content, ideally within the gaming industry.
- Solid experience in Customer service.
- Knowledge of CM tools (Zendesk Guide, Confluence…)
- Confident communicator, understands how best to adapt their approach and media.
- Strong problem-solving attitude.
- Team player. Able to build strong relationships across teams.
- Comfortable working independently - you can find by yourself where your time is invested the most efficiently.
Why Space Ape is right for you
- Be a part of one of several small empowered teams who inspire and challenge one another in the pursuit of our mission
- Autonomy to make your own impact with the support to help it happen
- An award winning studio that has been crowned one of the best places to work, for the last 5 years in a row!
- Help run and create games which bring joy to millions of players all over the world
- 5* Glassdoor rating - Check out our reviews
- Entered a long-term strategic partnership with Supercell in 2017
About Space Ape
At Space Ape we pride ourselves on our passion and the trust we place in our people. We look for passionate, productive, team players who are relentless in their pursuit of our mission. There’s no bureaucracy here, we just get things done. Space Ape’s mission is to make the highest quality and most successful mobile games in the world. Founded in 2012 we’ve since launched five games that have been installed by over 100 million people and generated over $250m revenue.
We are part of the Supercell family, giving access to some of the most talented game makers on the planet.
Our studio is currently 130 strong and built around the belief that small empowered teams make the best games. This philosophy enables us to innovate, move faster and have the creative ownership required to make the greatest games on mobile.
All communication regarding your application will be dealt with in line with our recruitment privacy policy.
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