Player Experience Interactions Specialist (Bilingual Italian & English)

Ubisoft
Newcastle upon Tyne England gb
16 days ago
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Job Description

Passionate about the player experience you’ll have a strong technical aptitude and be solution-focused.

The Player Experience Interactions Specialist troubleshoots and resolves all player interactions in the specified native language; using webmail, live chat, forums, and social media.

Acting with autonomy and creativity Player Experience Interactions Specialists ensure every player contact is a positive experience and strengthens the Ubisoft relationship with its players.

The Player Experience Interactions Specialist consistently looks for opportunities to improve the player experience by sharing player feedback and recommendations to internal Production & Business teams.

Mission:

Qualifications

Skills and Expertise

Nice to Have Skills

Additional Information

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

Successful candidates must be fluent in BOTH Italian and English as this role require player support in both languages as a minimum (Bilingual role).

The job is a 12-month Fixed-term role and will be located in Newcastle-upon-Tyne.

Company Description

Ubisoft's 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown!

EMEA Ubisoft CRC

We work in an ever-evolving and competitive business and need to provide consumer support which engages and amazes our customers who are more connected to us than ever before. The Consumer Relationship Centre provides our consumers with an awesome experience at every point of contact. This multilingual Center manages interactions with consumers through a range of communication channels including community management, email and chat. Working in close collaboration with the wider business, the CRC is a key driver to help us fulfil our mission: to enrich players’ lives with unique and memorable gaming experiences.

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