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Player Experience Associate

Kongregate
Portland, OR
3 months ago

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Kongregate is looking for a Player Experience Associate for our mobile and web-based games, including but not limited to Animation Throwdown: The Quest for Cards, Bit Heroes, and Idle Frontier. Player Experience Associates respond to technical, billing, and general product questions via Zendesk and other web-based customer service tools, by writing individual responses and directing customers to useful knowledge-base articles in our self-help portal. In addition, they monitor and respond to posts in the online app stores and in the forums on Kongregate.com.

Player Experience Associates value a customer's experience above all. They are always professional, take the initiative and communicate to customers in a personable way. The successful Player Experience Associate will be a fan of games and have experience working in a fast-paced online service environment.


ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
RELATED COMPETENCIES

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

This position is for our Portland location. To apply, click here or use the application form below.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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