This job might no longer be available.
Play Team Coordinator
3 years ago
At Wizards of the Coast, we connect people around the world through play and imagination. From our genre defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in
As a Play Team Coordinator, you will be responsible for the administration and day-to-day operation of parts of the Magic Play program. This includes maintaining rules, working on events, processing payments, data processing and input, schedule making, and other crucial league operation functions. You will collaborate with the Magic Studio and many other internal partners to ensure the backend processes of our events are running well.
The Play Team Coordinator will also have an influence in how we support our emerging Play Programs, ensuring that Magic is the leading CCG game that players want to participate in!
What you'll do:
- Coordinate league level logistics - including invite lists, eligibility forms, pro contracts, and player documentation
- Manage and process prize payments for players using our payment systems
- Handle customer service inquiries regarding Play issues in a timely manner
- Lead communication of policies and event information to players in collaboration with Player Manager
- Coordinate logistics for events
- Build and maintain documentation for events
- Support event managers with event planning tasks such as managing hotel lists, supplies ordering and tracking, crafting event documentation, etc.
- Provide show site event support as assigned
What you’ll bring:
- 1+ year(s) of experience in esports/gaming programs, event operations, or customer service
- Experience with project management, community management, and operations
- Passion for Magic, gaming, play, and the community it fosters
- High attention to detail and ability to handle contending priorities
- Advanced experience in Excel required
- Experience with SQL and data management desired
We are an Equal Opportunity / Affirmative Action Employer
The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know.
Create Your Profile — Game companies can contact you with their relevant job openings.