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Platform Technical Support Manager

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Platform Technical Support Manager

Summary

ABK Mobile Partnerships supports key company priorities by driving partner collaboration that fuels organic growth across our leading portfolio of games.

We are looking for someone to take on the responsibility as primary technology contact for game teams. In conjunction with King’s platform partners you will leverage our Platform relationships and deep understanding of Platform ecosystems to drive growth (KPIs) within our games . You’ll play an instrumental role in supporting and working alongside different teams and have a proven ability to foster strong partnerships with internal stakeholders and all levels of the organization.

Your role in the Kingdom

• Work closely with Product & Engineering Leads to define processes and roadmaps for annual releases of OS, features and updates;

• Anticipate, proactively identify and plan for relevant future changes that would affect us and our ecosystem to mitigate risks;

• Lead efforts to define and develop detailed documentation, roadmaps, processes and standards to support teams across the organization prepare, plan and resolve any changes that comes in from our platform partners;

• Oversee the distribution of our Live and Publishing games across all the Platform app stores to unblock submissions and ensure Game teams can stick to their release schedule;

• Collaborate with Tech teams to set up internal process improvements, remove gaps, and ensure cross-team coordination on high impact Platform (tech) priorities and initiatives;

• Develop and maintain tech relationships externally with Platform Partners and internally across Tech & Game teams;

• Support team(s) to resolve Platform tech-related inquiries and liaise/escalate with Platforms to coordinate issue management and problem resolution;

• Work closely with Tech Directors to gain a deep understanding of development and prioritization of Platform/Game tech;

• Create processes and best practices for major Platform initiatives related to Platform app stores.

Skills to create thrills

• A proven ability to collaborate well both internally and externally;

• You understand how to manage information and differentiate between external and internal partners;

• Not afraid to roll up the sleeves and do tasks high-low based on what is required;

• You understand and frequently contribute to the various codebases we have, not just to the team;

• Represent King positively as we build out our relationships with external partners;

• You are a well-coordinated, self-starter who thrives in a fun and results-oriented work environment, is passionate about problem-solving and enjoys working on a wide variety of projects.

Bonus Skills

• Experience working in the gaming industry

• Excellent leadership and relationship building skills.

• Strong attention to detail and ability to analyze complex problems, leading to developing and communicating recommendations

• Ability to work well in a cross-functional and cross-cultural team environment.

• Excellent oral and communications skills to express complex and analytical concepts with clarity.