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Planning Manager
1 year ago
Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Role overview:
The Conversion Rate Optimisation (CRO) team is responsible for managing the different digital commerce storefronts – maximising games and subscriptions sales and engagement, delivering a best-in-class customer experience. As we grow and scale, processes and planning are going to be key to our success. We are introducing a Planning function to help manage workflow, improve ways of working, ensuring we have documentation in place - this includes training and roadmaps, setting up scalable processes across the CRO team.
Reporting into the Senior Manager of Planning & Build, this is a pivotal role for our future success and will be in charge of delivering impactful projects/programs and serve as the change agent driving adoption of a structured approach to planning and resource management across CRO.
What you'll be doing:
Lead the Planning team (1 team member reporting to you but looking to grow the team in the future). You will be responsible for:
- Working closely with the Business Change & Analytics (BC&A) team and other stakeholders to ensure projects are delivered smoothly.
- Ensuring projects have a clear vision, requirements and associated resources whilst acting as the gateway, providing premium support to:
- Digital Games Sales (DGS) and Services teams
- CRO Optimisation for content related submission requests
- Workflow management and resource allocation for Build tasks
- You will manage expectations through close alignment and frequent communication, and you will optimise multi-functional team efficiency
- Identifying systems, tools, and general process improvements across all functions
- Ensuring processes are in place to maintain an updated and optimised store experience with no overlap in R&R across the teams
- Working with business leaders to ensure all processes are documented and communicated across the team to manage workflow across new vertical teams (channel, content & optimisation) across Digital Games Sales, Services and internally within CRO
What we're looking for:
- 5+ years of proven success and relevant work experience in project/program management and operations, ideally in an environment focused on eCommerce/Services
- Experience collaborating with global teams to deliver projects
- Experienced people manager with a history of developing successful teams
- Ability to juggle contending priorities; Can handle ambiguity, and a readiness to address what is necessary to get things done
- Experience negotiating through challenging circumstances
- Proven experience successfully driving and advocating for a globally distributed team
- Strong influencing skills with a highly developed level of emotional intelligence
- Experience working cross-functionally with a wide range of different teams and personalities
- Excellent interpersonal and written communication skills; Strong public speaking and presentation skills
- You use data and take an analytic approach to problem-solving and an ability to think strategically about issues and solutions
- Understanding of Change Management, Process improvement and Documentation / Comms
Preferred Qualities:
- Knowledge of the gaming industry and PlayStation heritage
- Master’s degree or MBA in a related field
- Experience with multiple project management methodologies and frameworks such as Prince II or SaFE Agile disciplines and standard process improvement methodologies such as Six Sigma, Lean, and Kaizen methods
- Knowledge of Wrike
Benefits:
- Discretionary bonus opportunity
- Hybrid Working (within Flexmodes)
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On Site Gym
- Subsidised Café
- Free soft drinks
- On site bar
- Access to cycle garage and showers
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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