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Studio Support Perforce Administrator

It is an exciting time to be at Epic. We are looking for a Studio Support Perforce Administrator to join our Cary, NC studio to work with our team to create cutting-edge solutions. This individual will be critical to the Studio’s success as we expand the infrastructure backing the site, support a team of world-class developers. Our Studio Support team is a collection of talented and uniquely qualified individuals operating as one team. The Studio Support team operates at the summit of end user support among all Gaming and Media industry IT organizations. Qualified candidates benefit from years of experience that have built them into dynamic, agile, and highly capable IT generalists; up for any challenge. The ideal candidate has a genuine passion for delivering best in class service and support for an immensely talented, diverse, and specialized user base

Responsibilities:

• Installation, maintenance, and troubleshooting of equipment associated with various teams throughout Epic
• Administering Mac and Windows desktop environments including configuring, upgrading, troubleshooting, and resolving issues
• Frontline maintenance and troubleshooting of all physical equipment including workstations, professional and consumer grade AV equipment, monitors, video teleconference systems, AV control systems, etc.
• Participating in the infrastructural decisions for building and maintaining scalable, distributed, fault-tolerant systems in support of your site
• Liaising with IT engineers to maximize system performance and reliability
• Organizing and working with Epic stakeholders to test, prepare, and maintain technology for shows, conventions, demos, and events

Qualifications:

• Prior experience supporting Perforce Helix (source code management tool) in a globally distributed software development environment. The experience should include:
  - Support of Perforce Helix client applications (p4, P4V) for software development on Windows, Mac, and Linux
  - Troubleshooting Perforce Helix connection issues
  - Management and troubleshooting of Perforce Helix proxies
  - Basic knowledge of the Perforce Helix Core protection table
  - Basic knowledge of Perforce Swarm would be a nice-to-have

• IT systems generalist with senior level experience in configuration management, deployment, automation, applications, and security
• Advanced understanding of and experience with Linux, OS X and Windows operating systems
• Experience with endpoint management tools, such as Kace, Ansible, SCCM, or Jamf
• Understanding of best practices and administration of Active Directory, OKTA, Google GSuite, JIRA/Confluence, or Perforce
• Hands on experience with infrastructure technologies and appliances (Nutanix, VMware, Cisco Switches, and Firewalls, etc.)
• Experience writing code to create automated solutions (Bash, Ruby, Python, Javascript, Powershell)
• Understanding of protocols such as TCP, UDP, DNS, HTTP, SSH, LDAP
• Proficient in using and supporting Source Control tools (Perforce and Git preferred)

This is going to be Epic!

#L2