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Senior People Operations Manager

Company Snapshot

Linden Lab develops platforms that empower people to create, share, and thrive within virtual experiences.

Founded in 1999, the company first launched Second Life, the groundbreaking virtual world enjoyed by millions around the globe, in 2003, which has since gone on to boast nearly two billion user creations and a vibrant $500 million (USD) economy.

Tilia, launched in 2017 by Linden Research, Inc., is a licensed money transmitter and money services business in the U.S. with presence in the U.K., Ireland, and Australia. Tilia enables publishers of video games and virtual worlds to create in-world economies and monetize user interaction. Built to be robust, flexible, and secure, Tilia powers virtual economies of leading and cutting-edge publishers with hundreds of millions of dollars in circulation.

At Linden, we value a workplace that’s as diverse as our products. As we continue to grow, we remain dedicated to building a company that is rooted in organizational health, strengths-based leadership, and the belief that teams are stronger than individuals.

If you want access to the forefront of virtual words and payment platforms that support the creator economy, this is the place for you. We’ve created space for everyone to find belonging and invite you to come as you are.

Role Overview

Linden Lab is looking for a hands-on, resourceful, self-motivated People Operations professional to join our People Team!

We are building a cadre of high-performing impact players in whom to invest our development efforts and we’re committed to helping move your People career forward in a meaningful way. In return, we’re looking for an organizational powerhouse who can flawlessly execute our People initiatives, create content for compliance and clarity, provide exceptional employee support, and drive functional excellence and process improvements.

Our ideal candidate understands that first impressions matter and takes pride in providing an exemplary employee experience to ensure the health and growth of our team.

Success in our accountability culture will be recognized through comprehension, proficiency, openness and practice of learning, outcomes related to sphere of influence, and team feedback.

**This role reports to the Director, People & Culture as a hands-on individual contributor. This is a hybrid position that includes remote and in-office work.

What We’ll Offer You

The stability of an established company with new startup momentum. An unparalleled opportunity to create relationships, systems, strategy and culture. An environment where your voice will be heard and your impact deeply felt. A sense of belonging where your work is appreciated and rewarded.

What We’ll Create Together

The People Operations Manager / Senior Manager will manage and create best practices for operational assets with people and payroll teams. Work to improve processes and policies in coordination with internal and external partners. Provide customer service and education for employees and management to improve the overall experience with the People Team.

Responsibilities

• Drive U.S. and global payroll and benefits administration, including compliance reporting
• Ensure high level, timely customer service and issues resolution to enhance the employee experience
• Architect platforms to ensure compliance while streamlining processes
• Proactive managing up to stakeholders in a fast-paced environment
• Liaise with collaborators and auditors to project manage audits and special projects, including payroll, 401(k) and workers compensation
• Administer Leave and Workers Compensation programs
• Document SOPs to ensure consistency, repeatability, and scalability of internal People processes
• Responsible for current knowledge and interpretation of local, state, and federal employment compliance laws and regulations, including wage and hour laws and practices
• Work with team members and management to develop and implement company policies and educational content

What You’ll Bring to the Team

At Linden, we celebrate all the dimensions of diversity, including diversity of experience. We recognize that candidates applying for this role will be most successful if they bring the following with them:

• 5+ years of proven experience and in-depth, practical knowledge in People Operations in a start-up or growth-stage company.
• 5+ years of hands-on benefits and global payroll experience including deep knowledge of payroll law.
• Demonstrated ability to research complex problems, apply inclusive practices, and develop equitable solutions that center the needs of both employees and the organization.
• Self-motivation with the ability to demonstrate initiative and a sense of urgency while quickly learning new procedures and processes.
• Strong business communication skills, including professional, service-focused writing and visual presentation skills, including organizing information in spreadsheets to create compelling business cases.
• Hands-on experience architecting HRIS platforms, including implementation, management, and migration (preferably Paylocity), including strong understanding of multi-location payroll and taxes.
• Exemplary tactical execution, strong organizational skills, and the high attention to detail that will earn increased levels of autonomy quickly.
• Innate sense of responsibility and accountability that ensures the job gets done despite challenges that come your way.
• Demonstrated compliance and risk management background with a finger on the pulse of what’s happening now and preparing for what’s next in People Operations
• Commitment to operating with transparency and proactively keeping all stakeholders in the loop.
• Experience working with sensitive documents and ability to maintain strict confidentiality.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. The confidence gap and imposter syndrome can sometimes get in the way of meeting incredible candidates and we don’t want it to get in the way of meeting you. We encourage you to reach out if you have belief in our mission and your own ability to contribute to our team!

The Fine Print

Work Environment & Physical Demands

As a remote-first company, we take great care to ensure an inclusive experience for all of our employees. You may be offered the opportunity to travel to company meetings and events, however this is not a requirement. We aim to optimize for remote attendance, not just accommodate it.

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use the computer and communicate with coworkers in a remote office environment. The employee frequently is required to stand or sit to complete work and may occasionally lift and/or move up to 10 pounds.

The statements herein are intended to describe the general nature and level of work being performed by employees in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Commitment to Equal Opportunity

The Company celebrates diversity of thought, race, national origin and culture, age, experience, religion, economic and social status, gender identity and expression, sexual orientation, marital status, veteran status or disability status. Building a culture of inclusion and belonging allows us to create and share experiences with each other, and with our virtual communities. We always seek to maintain a diverse and welcoming workplace, and candidates from all backgrounds are encouraged to apply.