People Advisor

At Keywords, we are using our passion for storytelling, games, technology and media to create a global services platform for the Video Games and the Media & Entertainment industries.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.

Keywords is trusted and relied upon by many of the world’s leading companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

People at Keywords are passionate, talented, committed and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 75+ studios around the world or working together virtually.

The People Advisor role provides support to employees and managers at a regional or cluster level. As a trusted professional, the Advisor works closely with Consultants, Business Partners and Centres of Excellence to provide timely, effective and efficient services to managers and employees

Key responsibilities

Query Resolution

• Supports managers and employees with questions / concerns on P&C processes and policies.

• Manages the resolution of queries within agreed service levels.

• Provides accurate responses to queries first time.

Case Management

• Effective management of queries through the case management system.

• Timely escalation of queries to the correct point of contact responder.

Documentation management

• Prepares employees documents (e.g. offer letters, contracts, bonus letters, termination letters etc).

Payroll management

• Manages Time & Attendance Systems.

• Be the PoC with the payroll agency.

• Double Check payslips.

• Answer employees’ questions related to payroll.

Collaboration with COEs

• Collaborating with People Centres of Excellence to resolve any questions that ‘break policy’.

• Providing feedback to CoE’s on consistent policy questions / issues.

Continuous Improvement

• Identifies opportunities to improve services and processes.

• Supports the implementation of Continuous Improvement initiatives.

P&C Process Support

• Proactively encourages the use of self-service tools and portal by all employees and managers.

Teamwork

• Works closely with other Service team members and P&C Consultants and People Business Partners, actively forwards cases related to data management to the responsible P&C point of contact.

Data management

• Manages onboarding/offboarding.

• Support employee's personal data change questions.

• Support manager or P&C instigated Job Change questions /requests.

• Manages and maintains employee files.

• Manages flow of employee documents.

Health and safety

• Manage health and safety tasks.

Requirements

• Problem Solving

• Customer Services

• Time Management

• Case management

• Prioritisation

• Attention to Detail

• Data analysis and interpretation

• Influence

• PC& Process knowledge

• Teamwork / collaboration