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Part-Time Customer Support Representative

The ideal candidate is passionate about online gaming and has excellent organizational, customer service, and troubleshooting skills, as well as excellent written and verbal communications.

Responsibilities

• Assist customers with inquiries and issues relating to Crytek’s online service, products, and customer accounts;
• Provide technical assistance with installation or launch issues with Crytek products and help troubleshoot performance issues reported by customers;
• Monitor, investigate and follow up on inquiries and issues to ensure they are resolved in the most efficient manner possible;
• Prioritize workload based on the severity of issues, investigate and forward critical issues to the relevant person/team in a timely manner to ensure the highest quality of service;
• Document issues and assist with maintaining a knowledge base of known problems;
• Maintain a high level of knowledge about Crytek products and services;
• Provide feedback on tools and procedures to help improve customer support workflow and enhance the player experience.

Requirements

• Strong sense of Online Game Customer Services;
• Excellent English communication and writing skills;
• In-depth understanding of PC hardware/software/ troubleshooting;
• Strong motivation and a high level of commitment;
• Able to work independently;
• Strong multi-tasking skills;
• Strong knowledge of Windows-based operating systems;
• Proficiency with Microsoft Office, or equivalent tools;
• Passion for video games;
• Agile with a "can do" attitude – must strive to find an answer to problems proactively, using available resources;
• Keep a positive team-oriented attitude;
• Be proactive and self-motivated;
• Willing to work with a shift schedule to cover peak hours of online gaming.

Pluses

• Additional languages are a plus.
• Experience troubleshooting networking issues.
• In-depth knowledge of Crytek games.
• In-depth knowledge of online service-based games

What you can expect from us

• Professional development together with a world-leading gaming company;
• Competitive salary;
• Private Health Insurance;