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Operations Manager - Blitz

Voodoo is a tech company that creates mobile games and apps. With 6 billions downloads and over 300 million monthly active users, Voodoo is the #1 mobile publisher worldwide.

The company is one of the most impressive examples of hypergrowth in the ecosystem, backed by Goldman Sachs, Tencent, and GBL. Deciding to expand its portfolio of products further, Voodoo has more recently announced its investment in blockchain technology to bring blockchain games to mobile users. Voodoo is now a team of over 600 employees worldwide, we’re looking for talented individuals from across the globe to come and entertain the world with us.

You will be in charge of all operations at Blitz, the new gaming platform launched by Voodoo:

• Regulation and compliance: prioritizing and opening new states and countries, dealing with local authorities and legal advisors, getting gambling licenses if need be
• Setting-up payment infrastructure: identifying user-friendly payments (pay-in and pay-out) solutions, dealing with service providers, optimizing user flows
• Running payment infrastructure: monitoring metrics, executing operations through automated systems and/or dedicated teams
• Setting up and monitoring the KYC / AML policies and processes
• Fraud - design and implement fraud detection systems based on big data, implement limits and other mitigation processes
• Customer Support: define customer support processes, implement tools (Q&A, chatbot, live chat, shared email, phone) and automate user flows; run the customer support team
• Growing the team to 10-15 FTEs over time (Customer Support, Legal, Payments, Fraud)

What do we expect?

• 5 years experience with mix of operations and fintech and/or gambling
• Ideally mix of business and legal education
• Top school, strong drive and ambition
• Management experience

Blitz is a gaming platform launched by Voodoo in 2021, allowing players to compete on mobile games for real cash prizes (head-up, tournaments, leagues, etc.). It is leveraging Voodoo’s unique game portfolio to engage users in a fun and rewarding way.