This job might no longer be available.

Operations Project Coordinator & Technical Support Manager Contractor

Osmo is an award-winning accelerated learning system that changes the way children interact with games. Osmo games combine physical interactions with digital experiences to make learning fun.

Osmo was recently acquired by Byju’s, a highly successful company focused on making learning fun. This puts Osmo in a unique position, still acting as a small company, but with the backing and resources of a much larger one. Byju’s has recently raised $540 million and was valued at over $10.5 billion.

We are looking for a detail-oriented Project Coordinator & Technical Support Manager to manage implementation, logistics and ongoing technical support for specific projects. This position will coordinate initial project implementation, conduct ongoing follow up and create and manage the technical support process. The ability to work independently and with cross-functional stakeholders, both internal and external to Tangible Play, is a must!

Core Responsibilities

• Develop strategic roadmap for assigned projects with agreed upon deadlines and KPIs
• Develop, implement and manage technical customer support plan(s) including development of knowledge base, FAQs, staffing and communication framework
• Perform as internal and external point of contact for assigned projects
• Build thorough technical understanding of products and associated software
• Coordinate and manage weekly update meetings
• Produce periodic and ad hoc project reports

Requirements

• Bachelor’s degree or higher in a related field
• Professional certification in project management
• 2 or more years of experience in technical support and/or project management positions
• Experience in developing and implementing technical support plans
• Experience with project management planning
• Ability to work independently
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Expertise in related systems (Microsoft Office/Project, Google Workspace, Jira, etc)