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Operations Manager of Community Support

Electronic Arts
Austin Texas United States
2 months ago
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#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

And we want you to join us! We're hiring an Operations Manager of Community Support for our Digital Service Delivery team reporting to the Director, Digital Customer Service Operations.

You will be a part of EA's Worldwide Customer Experience (WWCE) organization. We work to make EA known for taking care of its players. We're players helping players, people helping people – whenever, wherever, and however they need us!

The Operations Manager of Community Support has experience leading online and self-service strategies, with an emphasis on community channels. You will manage a group of community forum teams in multiple EA locations, and performing community strategy and integrating that within the larger online strategy. You will be a part of the Digital Channel Service Delivery team that encompasses EA community forums, social support, and the EA Help website.

So how does the Operations Manager of Community Support make great experiences for players? They:

This role is for you, if you:

If you're interested you'll need these skills or experiences:

We love to celebrate our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match, of course, free video games and more!

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