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Player Support Operations Specialist (Games)

San Francisco, California, United States
2 months ago


The Player Support team is seeking an Operations Specialist to contribute to the planning, execution and day-to-day operations of various aspects of the Pokémon GO support team. We provide global customer support and use tools to ensure a high-quality gameplay experience for tens of millions of users.

As part of the team, you'll collaborate with individuals across different functions and within various geographies to provide excellent operational support for Niantic’s location-based gaming products including but not limited to providing design input for tools, features and events, crafting documentation and training colleagues, tracking bugs and championing their resolution, representing the players' point of view with colleagues and advocating on players’ behalf. This role is not eligible for immigration sponsorship.



Plus If...

Join the Niantic team!

Niantic is the world’s leading AR technology company, sparking creative and engaging journeys in the real world. Our products inspire outdoor exploration, exercise, and meaningful social interaction.

Originally formed at Google in 2011, we became an independent company in 2015 with a strong group of investors including Nintendo, The Pokémon Company, and Alsop Louie Partners. Our current titles include pioneering global-control game Ingress, record-breaking AR game Pokémon GO, and recently released third title, Harry Potter: Wizards Unite.

Niantic is an Equal Opportunity employer. We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.

We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Bellevue, Los Angeles, London, Tokyo, Hamburg, and Zurich.


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