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Operations Analyst
4 years ago
Operations Analyst
ROLE OVERVIEW
CoreQV is a provider of quality verification services within EA; partnering with development, production and other quality teams we develop technology and test strategies which help validate that our published products meet or exceed EA’s quality goals.
An Operations Project Analyst helps define and shepherd administrative processes in their portfolio of responsibilities, facilitating the consistent deployment of testing staff, physical inventory and business intelligence to project teams. Partnering with leadership overseeing individual QV teams, the Operations Project Analyst ensures ready access to the talent, tools and technology required for CoreQV to deliver while proactively identifying opportunities to reduce waste and drive efficiency and consistency.
KEY RESPONSIBILITIES
- Support day-to-day operations of their Operations portfolio; be aware of assigned tasks and ensure deadlines are met.
- Contribute to investigative workgroups and initiative committees within CoreQV to define recommendations for new operational policies and procedures.
- Document and collate staffing demand information and hiring requirements for their assigned portfolio of teams.
- Document existing and new business processes to support communication and training initiatives within CoreQV.
- Conduct interviews with peers and leaders across CoreQV to document business requirements and collect feedback on existing processes and services.
- Collaborate closely with peers at other QV centres on the development of shared tools, processes, policies and service provision.
- Aggregate and author new procedures and processes for internal tool development projects
- Define conditions for evaluating existing methodologies, coordinate pilot projects and analyze results
- Author workflow documentation for better practices within CoreQV
- Meet daily with other Operations staff to review and prioritize on-going work
- Facilitate brainstorming sessions focused on defining new tools and processes
BACKGROUND AND QUALIFICATIONS
- Expert-level experience in working with databases and workflow tools to create and manage tasks, and to report and analyse results.
- Excellent knowledge of standard office tools, including Word, Excel, PowerPoint, Visio, Outlook and Power BI.
- Excellent interpersonal and written communication skills, able to influence others within area of expertise; must be fluent in English.
- Strong analytical and strategic thinking skills.
- Ability to maintain a positive and professional attitude under pressure, operating with a high degree of integrity
Please note that the nature of our business may require that certain aspects of this job description may be subject to modification and change during the individual's period of employment.
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