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Online Applications Specialist

Job Description

The incumbent aims at providing an excellent support service to its internal and external partners.

This person is responsible to ensure that the application layer of Ubisoft online environment is operational and that customers’ satisfaction levels is consistently high.

What you’ll do

• Install and configure online applications and related services;
• Maintain and optimize the application layer of the online environments;
• Investigate, identify, document problems and their root cause and propose collective actions;
• Ensure applications operability and monitoring with the help of external teams;
• Ensure online environment growth capacity;
• Handle escalations from support Level 2;
• Carry out all other related task.

Qualifications

What you bring

• College diploma in information technology, or equivalent experience;
• IT experience operating online systems or providing customer-facing technical support;
• Excellent customer service skills;
• Excellent communication and writing skills;
• High Analytical and problem-solving skills;
• Good interpersonal skills;
• Proactive and autonomous;
• Ability to make complex information accessible;
• Ability to work under stress.
• Bilingual;
• Good understanding of fundamental online environment concepts and configuration management principles.

Additional Information

What to send our way

• Your CV, highlighting your education, experience, skills, and any games shipped.

Have access to benefits that make a real difference in your day-to-day life :

• A hybrid and flexible work mode, 6 weeks of vacation in your first year, an enriched parental leave, a Ubi gym directly in our offices, a complete group insurance program, access to complete Dialogue telemedicine services, an RRSP with a contribution from Ubisoft, an advantageous bonus program, concrete measures to ensure the right to disconnect, the option of working part-time and much more. Click here for all the details.
• Joining a team of 21,000 Ubisoft employees working across more than 40 locations around the world, are boundby a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come;
• Working for an equal opportunity employer who believes that diversity of backgrounds and perspectives is essential to creating worlds where gamers and their teams can thrive and express themselves. It's about taking on exciting challenges, being at the forefront of cutting-edge technology and being part of the future of entertainment.

Company Description

With a team of more than 500 creative, passionate and innovative talents, Ubisoft Quebec continues to grow and expand. Founded in 2005, the Quebec City studio has carved out a place for itself among the leaders in the video game industry. Involved in several of Ubisoft's flagship franchises, it has acquired solid expertise, positioning it in the development of major AAA games. Involved in the Assassin's Creed franchise since 2010, the Quebec City team has assumed leadership of Assassin's Creed Odyssey, Immortals Fenyx Rising as well as the new crossover stories of Assassin's Creed Odyssey and Valhalla.