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Onboarding Associate - Partnerships Development
4 years ago
About Us
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .
About the Role
As an Onboarding Associate, reporting to the Senior Program Manager for Partnerships, you will oversee many of the essential services that keep the Partnerships team running. Those include aspects of the onboarding and off-boarding queue, working with the Trust & Safety team to handle escalations, and working with our engineering team to iterate and improve on existing processes.
You Will:
- Manage Partner related internal requests queues
- Improve manual onboarding workflows
- Track business trends and communicate them with our teams
- Work with Trust & Safety, Fraud, and Legal to resolve Partner related issues
- Maintain data and document repositories to assist Customer Support team with Partner tickets
You Have:
- Exceptional communication abilities
- Familiar with Microsoft Suite and Google Drive . Particularly Excel (can perform complex functions) and Sheets.
- Extremely detail-oriented , organized , flexible, and highly-motivated
- Love to collaborate and thrive in a fast-paced environment
- Experience leading new programs
- A passion for delivering an excellent customer experience
Bonus Points
- PR/Customer Service/Legal background
- Data analysis experience
- Experience with CRM software
- Familiarity with the Twitch platform as both a user and broadcaster
- Familiarity with Jira and Confluence
- Bachelor’s degree from an accredited university
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Commuter Benefits
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities and Programs (e.g., gym memberships, off-site massages, and more)
- Breakfast & Lunch Served Daily
- Free Snacks & Beverages
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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