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IT Support Specialist (On-Site)

Ascendant Studios is in search of a On-Site IT Support Engineer. This role will be the foremost IT tech on site at our headquarters in downtown San Rafael. This role will encompass day to day studio IT support needs, technical planning, and internal as well as external communication. The right candidate will have a can-do attitude and love finding solutions to any problem they come across. They will report directly to the Lead IT Manager.

This is a full time position. Only local applicants wil be considered.

Due to the nature of the role this position is required to work on site at our studio in San Rafael CA.

Founded by industry veterans, Ascendant Studios is a fully independent AAA game studio committed to making richly detailed, visceral, narrative-driven action games of the highest quality that players will never forget. We are currently working on our first title, an imaginative and original new IP, which we have complete ownership and creative control of.

Who You Are

• Advanced technical troubleshooting experience, recognizing and resolving issues in a number of IT environments
• The willingness to learn and adapt to complex IT problems and finding workable solutions
• Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP would be ideal but not required
• Dedication, teamwork and professionalism.
• Knowledgeable in PC and Console game development techniques and best practices.

What You’ll Do

• Successfully research and identify solutions to software and hardware issues
• Diagnose and troubleshoot advanced technical issues, including but not limited to: firewalls, switches, servers and cloud environments such as AWS, account setup, network configuration, application support, Active Directory management, etc.
• Probe employees to uncover root causes of technical issues and then guide them through a series of complex actions
• Plan, estimate and prioritize work to reach goals as part of an Agile team
• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.

Bonus Points

• Completion of a relevant technical certification (e.g., Google Career Certificate, Google IT Support Certificate, or other comparable certifications).
• 6 months of relevant work experience, including deploying and supporting desktops/laptops, phone systems, video conferencing, and various wireless devices.
• Passion for new technology and commitment to learning new skills.
• Experience creating build automation for PC, console and/or mobile platforms
• DevOps knowledge
• Great interpersonal skills.
• Knowledge of, or experience with game development systems is advantageous.
• Experience in IT and/or system administration

More About Ascendant

Located in beautiful San Rafael, California, in the heart of the San Francisco Bay area, Ascendant is founded by Bret Robbins, creative director and visionary behind the original Dead Space, as well as the campaigns for Call of Duty: Modern Warfare III, Advanced Warfare, and WWII. The studio’s leadership has assembled a team of industry veterans with more than 600 combined years of BAFTA and Game of the Year award-winning experience on beloved franchises such as Telltale's The Walking Dead, Marvel’s Spider-Man, Borderlands, The Wolf Among Us, Mafia, Tomb Raider, Gears of War, Metal Gear Solid, The Elder Scrolls, Call of Duty, Dead Space and Bioshock.

At Ascendant, everyone on our dispersed, 90+ person team is encouraged to contribute ideas to our new IP. We value creativity, inclusivity, equality, collaboration and professionalism, and we are fostering a fun, mature and ego-less studio culture built on a foundation of respect and an earnest top-down belief in a healthy work/life balance.

We believe that teams with varied backgrounds and life experiences make better games. We are an equal opportunity employer and do not discriminate on the basis of age, disability status, gender expression or identity, marital status, national origin, sexual orientation, race, religion, veteran status, or any other category protected by law.