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Office Manager

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Role

As the Workplace Office Manager, you will focus on the employees and the employee experience in and around the office. You will manage all things related to the daily operations of the office and work with all support teams that keep it functioning smoothly. You will report to the Sr Manager of Workplace Operations based in San Francisco at Twitch HQ.

You Will:

Workplace Support

• Respond to tickets and resolve minor repairs and issues in the workplace
• Control budget tracking for NYC office - administer purchase orders, P-card reports, budget reports
• Manage lunch program and propose changes so program evolves with the office
• Manage weekly snack and drink program
• Work closely with Security and IT for space access requests for internal and external visitors
• Ensure security vendor is providing excellent level of service for Twitch Employees at NYC site
• Manage access control badge creation for NYC Office new hires, reprints and vendors
• Work closely with Global Space Planning for restacks, moves and internal churn in order to optimize office efficiency and team allocations
• Set up desks for relocated existing employees and contractors due to internal churn on a regular basis
• Set up new workstations in coordination with IT (monitors, keyboard, mouse, office supplies) for new hires and contractors prior to start date
• Coordinate the installation of monitor arms, power supplies and other ergo equipment at workstations
• Perform or coordinate wall hung installations including shelves, signage, conference room themed props, art and TVs

Twitch Relations & Trouble Tickets

• Manage and reframe communications from the landlord to the client
• Monitor and improve client experience via primary communication channels (e.g. Slack, email, in-person)
• Main point of contact for ergonomic evaluation assistance for Twitch employees and contractors located at NYC Office
• Own and manage Visitor Management System (Envoy) for the NYC Office
• Track completion of special requests or needs via Excel, JIRA tickets, GSD tickets, and Amazon TTs
• Triage incoming JIRA tickets for all offices (SFO18, SGO19, SNA13, SEA81, JFK33)
• Respond to tickets that require extra visibility/assistance including: research, photos, physical inspection of location of problem, etc.
• Help with implementation of existing facilities standard operating procedures, modified for site-specific needs
• Submit tickets for NYC on behalf of employees or Workplace if applicable

Vendor & Property Management

• Document and maintain local facilities vendors contact lists
• On-board vendors for NYC office through proper channels
• Manage communications between vendors, landlord, and Twitch for NYC Office
• Work with security on access needs and escorts for workplace and vendors into building
• Work with Property Management to reserve dock time for projects and vendors that require dock access for Twitch
• Manage access control badge creation for NYC Office
• Manage Certificate of Insurance (COI) database for NYC
• Understand frequency and scope of services by facilities vendors and follow up when services do not meet expectations or schedule
• Work directly with property management (with direction from Sr. Mgr. Workplace Ops) for changes that need to be made to office

Event Coordination

• Manage and coordinate space for events
• Work closely with Global Events Coordinator in planning and executing events in NYC

· Escort vendors onsite and ensure they are compliant with Twitch policy for site access

You Have:

• 3 or more years of Office Management experience
• Communicate across the organization with all different teams and levels of management

Perks

• Medical, Dental
• Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO, Commuter Benefits
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages , etc. ),
• Breakfast & Lunch Served Daily

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.