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Network Engineer

At Iron Galaxy Studios, our teams support a healthy work-life balance, promote continuous improvement, and champion a diverse people-focused culture. We encourage Engineers from every heritage, lifestyle, or background to apply.

See why we have been certified by Great Place to Work and GamesIndustry.biz.

This position is available in Chicago, IL, or Orlando, FL with relocation options for out-of-state applicants.

Iron Galaxy is looking for a hands-on IT Lead Desktop Support Engineer to head up service & support for desktop & workstation technologies. The Lead Engineer will oversee and participate in day-to-day Desktop team operations and game dev support and be a member of the IT leadership team. Responsibilities include running regular team meetings and providing feedback to other Desktop team members via 1:1s and regular reviews. Additionally, the Lead will closely collaborate with partner studios and internal business and game development process owners to identify, recommend, develop, implement, and support cost-effective technology solutions.

We are specifically looking for self-motivated candidates comfortable taking ownership of day-to-day Desktop team operations, coordination, and planning & execution of support initiatives for game development and general IT. The ideal candidate will excel working in a fast-paced environment driving performance and reliability, be a great teammate, and be able to tackle challenging, unique situations daily with the proper sense of urgency.

RESPONSIBILITIES

• Help formulate and deploy strategic plans for enabling efficient and cost-effective Desktop technologies to provide a game studio-centric set of services and support.
• Help establish and promote the implementation of overall Desktop team vision, mission, and goals.
• Organize and lead team sync-up meetings, manage service desk queues, and coordinate other checkpoints to ensure smooth workflows.
• Provide performance feedback and coaching to team members via 1:1s and written reviews.
• Maintain regular written and in-person communications with key studio contacts, department heads, partners, and end-users regarding pertinent IT activity.
• Ensure appropriate systems are in place to maintain a reliable and productive work environment for studio personnel.
• Provide hands-on technical support (PCs, laptops, buildbots, GPUs, processors, operating systems, software, security, apps/services, etc.)
• Facilitate IT integration when working w/ partner studios to implement and maintain service & support throughout the partnership.

REQUIRED SKILLS

• Minimum 5 years relevant IT experience, including at least 2 years in a Lead or Management position.
• Relevant degree or equivalent experience.
• At Least 3 Years of support experience and proficient knowledge of Microsoft solutions (Windows, Office, AD, Endpoint Mgr), High-end PCs, GPUs, processors, storage, and RAM, Desktop system security, patching, and remediation, Technical troubleshooting, Technology procurement & vendor partnerships, App/software license management, Technical service, and support.
• Experience supporting and improving Desktop processes – onboarding, access control, ticket mgmt, incident response, service levels, etc.
• Ability to troubleshoot and resolve common network connectivity issues.
• Good analytical, problem solving, documentation, and decision-making skills.
• Highly self-motivated, self-directed, and attentive to detail.
• Ability to effectively prioritize and execute tasks in high-pressure situations.
• Experience working in a team-oriented, geographically disparate environment.
• Ability to identify incident trends to escalate incidents following established protocols.
• Able to gather and present information systematically to troubleshoot, resolve, and report on issues.
• Strong oral and written communication skills.

Here’s our wish list for the ideal Lead Desktop Support Engineer at Iron Galaxy. If you possess many or most of these qualities, you may very well be the one we’re looking for!

• Experience supporting high-end graphic, media, and animation tools.
• Familiarity with programming, scripting, or development.
• Experience supporting corporate financial applications/systems.
• Knowledge of ITIL and industry best practices.
• Certifications are a plus.

ABOUT US: Iron Galaxy is one of the world’s largest independent video game developers with 60+ shipped titles. Our people combine their talents to create amazing ports, epic remasters, and new experiences from the ground up. We partner with the top companies in the gaming industry to co-develop and support AAA game creation at the highest level.

Safety Notice: Iron Galaxy employees can elect to work from home until March of 2022. This policy extends to hires between now and then. Any equipment that you might need for projects will be shipped to you directly.