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NOC Operations Specialist (Night)
3 years ago
Bungie is seeking an experienced Network Operations Center (NOC) Specialist to assist us in maintaining our datacenter and mission critical operations after-hours and on weekends. You must be a dedicated problem solver who can work independently, follow directions, multitask, and prioritize work in a fast-paced, demanding environment. This is a permanent night shift position reporting to our night shift lead.
During these uncertain times and rapidly changing environment surrounding COVID-19, all positions at Bungie are subject to onboarding and working virtually/remotely. Once the studio is fully reopened, most work is expected to be performed in-person at our main headquarters in Bellevue, Washington.
RESPONSIBILITIES
- Perform alert-based investigation and troubleshooting
- Engage and coordinate engineering and networking teams to provide critical information to enable break/fix solutions for in-game and service impacting issues
- Gather game and service metrics to add to investigations and assist in root cause analysis
- Create and maintain clear documentation and troubleshooting runbooks for common alert types
- Monitor shared inbox and prioritize escalations from multiple teams
- Implement and document production system upgrades and patches
- Manage the tracking and deployment of OS updates in a datacenter environment
- Provide service reliability and availability by minimizing downtime
- Verify function and availability of a live game environment
- Manage escalations between internal teams and external partners
- Contribute to ongoing development efforts through playtesting, special projects, and/or providing technical solutions to problems
- Manage projects and coordinate with team leads and other departments in the studio
- Design and implement scripts and applications to improve productivity, workflow, or tools
- Perform BIOS and firmware upgrades on servers and networking equipment
- Maintain and deploy images of operating systems via MDT and WDS
- Provide technical support to peers during problem determination and resolution
- Manage software and service patch validation processes
- Work with peers to improve the infrastructure for service management, deployment, and patching
- Create, modify, and maintain multiple subnets in a production environment
- Track incidents through their life cycle from investigation to root cause analysis
REQUIRED SKILLS
- Experience in IT/Internet
- Hands-on NOC or field DC management experience
- Experience with Data Center industry standards including system automation & monitoring
- Hands-on and field experience with medium to large-scale hardware deployment, installation, and troubleshooting, especially on Dell, HP, and Cisco blade systems
- Experience working with Cisco UCS
- Thorough understanding of a Windows Server and Linux-based operating systems, including system installation and configuration, file system concepts, resource monitoring, and user administration
- Thorough understanding of Windows & Linux network services; specifically, the ability to install, configure, and troubleshoot TCP / IP-based services such DHCP and LDAP
- Able to write scripts in an administrative language (PowerShell, Shell)
- Experience with OOB, including ilo/idrac/CMC
- Knowledge of TCP / IP networking
- Demonstrated runbook documentation skills
NICE-TO-HAVE SKILLS
- Strong interest in learning new technologies
- Proficiency in one of the following languages: Python, C#, Go
- Experience working with storage technologies (NAS & SAN)
- SQL and NoSQL Database experience
- Experience working with containerization technologies (Docker, Kubernetes, etc.)
- Experience with industry standard configuration management and deployment systems. (Chef, Puppet, Ansible, Octopus Deploy, etc.)
- Experience working with Elasticsearch, Kibana, Grafana, Graphite, or other TSDBs
- Experience working with and implementing monitoring systems and solutions
- Experience working with Redis
- Experience working with cloud infrastructure (Amazon, Azure)
- Degree in Computer Science or equivalent
- CCNA or better
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