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NOC Operations Specialist (Night)

Bungie is seeking an experienced Network Operations Center (NOC) Specialist to assist us in maintaining our datacenter and mission critical operations after-hours and on weekends. You must be a dedicated problem solver who can work independently, follow directions, multitask, and prioritize work in a fast-paced, demanding environment. This is a permanent night shift position reporting to our night shift lead.

During these uncertain times and rapidly changing environment surrounding COVID-19, all positions at Bungie are subject to onboarding and working virtually/remotely. Once the studio is fully reopened, most work is expected to be performed in-person at our main headquarters in Bellevue, Washington.

RESPONSIBILITIES

• Perform alert-based investigation and troubleshooting
• Engage and coordinate engineering and networking teams to provide critical information to enable break/fix solutions for in-game and service impacting issues
• Gather game and service metrics to add to investigations and assist in root cause analysis
• Create and maintain clear documentation and troubleshooting runbooks for common alert types
• Monitor shared inbox and prioritize escalations from multiple teams
• Implement and document production system upgrades and patches
• Manage the tracking and deployment of OS updates in a datacenter environment
• Provide service reliability and availability by minimizing downtime
• Verify function and availability of a live game environment
• Manage escalations between internal teams and external partners
• Contribute to ongoing development efforts through playtesting, special projects, and/or providing technical solutions to problems
• Manage projects and coordinate with team leads and other departments in the studio
• Design and implement scripts and applications to improve productivity, workflow, or tools
• Perform BIOS and firmware upgrades on servers and networking equipment
• Maintain and deploy images of operating systems via MDT and WDS
• Provide technical support to peers during problem determination and resolution
• Manage software and service patch validation processes
• Work with peers to improve the infrastructure for service management, deployment, and patching
• Create, modify, and maintain multiple subnets in a production environment
• Track incidents through their life cycle from investigation to root cause analysis

REQUIRED SKILLS

• Experience in IT/Internet
• Hands-on NOC or field DC management experience
• Experience with Data Center industry standards including system automation & monitoring
• Hands-on and field experience with medium to large-scale hardware deployment, installation, and troubleshooting, especially on Dell, HP, and Cisco blade systems
• Experience working with Cisco UCS
• Thorough understanding of a Windows Server and Linux-based operating systems, including system installation and configuration, file system concepts, resource monitoring, and user administration
• Thorough understanding of Windows & Linux network services; specifically, the ability to install, configure, and troubleshoot TCP / IP-based services such DHCP and LDAP
• Able to write scripts in an administrative language (PowerShell, Shell)
• Experience with OOB, including ilo/idrac/CMC
• Knowledge of TCP / IP networking
• Demonstrated runbook documentation skills

NICE-TO-HAVE SKILLS

• Strong interest in learning new technologies
• Proficiency in one of the following languages: Python, C#, Go
• Experience working with storage technologies (NAS & SAN)
• SQL and NoSQL Database experience
• Experience working with containerization technologies (Docker, Kubernetes, etc.)
• Experience with industry standard configuration management and deployment systems. (Chef, Puppet, Ansible, Octopus Deploy, etc.)
• Experience working with Elasticsearch, Kibana, Grafana, Graphite, or other TSDBs
• Experience working with and implementing monitoring systems and solutions
• Experience working with Redis
• Experience working with cloud infrastructure (Amazon, Azure)
• Degree in Computer Science or equivalent
• CCNA or better