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Monitorista - VIDEOGAMES

COMPANY DESCRIPTION:

Come join the Superhero team at Keywords Studios, working for your favourite gaming companies!

Keywords is the Leading Studio that supports top Gaming companies and its titles around the world. We do this by making sure players are able to have the best experience, that’s why to us, you need to possess superhero skill.

We are looking for people that is passionate about gaming and having a good time while playing.

Keywords’ Moderation team is all about fun, safety and care.

Our Moderators protect people online and in real life. We do this by making sure online interactions are cordial, without harassment, sexual connotations, unnecessary violence nor racism.

Your important role makes sure gamers, communities and the gaming companies you admire the most are protected from unwanted or not suitable content.

Top Gaming companies trust our teams of moderation at Keywords to protect their online communities. With that, you will become part of their culture, goals, and teams. Our customers make sure Moderators are part of their swag programs, moderator initiatives, etc.

JOB RESPONSIBILITIES

This is not an exhaustive list of functions, responsibilities may vary dependent on the need of the role and changing business environment.

• Reviewing all incoming community interactions (Text, video, images, or voice) on different online games, social media platforms, forums, etc. to make sure they align with our customer’s vision of a healthy community
• Communicating directly with players in a fun and engaging manner
• Keeping up with always-changing pop culture trends, to better understand our players
• Being unbiased and open to understanding and listening to everyone’s point of view, to make sure everyone is treated equally
• You are a multi-tasker and you love it. Gaming moves at a quick pace, sometimes with many tasks at the time that keep you on your toes, but you thrive on it, love that days are never the same.
• You are high energy, playful, and like to have fun. “We are in gaming because we like to play”
• Your job saves lives. We all know what a toxic environment looks like online. Your role will help prevent toxic content from reaching others, protecting them from being harassed, bullied or encouraged to hurt themselves.
• You are a great communicator (written or verbally). You are able to share with your team or Lead your ideas, challenges, and successes, with the goal of making tasks, processes, communities, etc better day by day.
• Collaborate with internal teams for project-related requests.
• You know how to provide superb Player Support in a personalized, fun and knowledgeable manner.
• While only 2-6% of the content we moderate is unwanted content, you might be exposed to it. Keywords Studios is working every day to make sure exposure to unwanted content is as limited as possible, the same way we make sure we have many different tools available for you in case you need support to work through it
• Understanding and adopting our client’s company and game culture and mechanics. By living and breathing their vision of community you’ll be able to carry it on to every decision you make, in an unbiased and responsible manner.
• Assisting the developer by forwarding them important information that you learn from the community to help them make design, game mechanics, marketing, project, etc decisions.
• Helping foster and maintain a safe and welcoming environment for a game community.
• Proactively suggesting new ways to grow and care for the community.
• Creating and updating corresponding documentation and reports as needed.

Requirements

• Strong verbal and written communication skills in English
• Passionate about video games and social media.
• Emotional stability, self-awareness, auto analysis skills.
• Optimism, hardiness & stress resilience.
• Ability to multi-task and prioritize efficiently.
• Accountable and responsible.
• Agile and open to change.
• Self-motivated, innovative and analytical with strong attention to detail and accuracy.
• Strong critical thinking & decision making skills
• Our moderator should be resilient, mature and professional in order to provide the highest possible quality service. Bearing in mind specific content that might considered offensive by some.
• Experience managing or moderating an online community, either professionally or in your spare time (an asset).
• Living in Mexico City or Estado de México

Benefits

• Medical expenses insurance.
• Saving funds.

PRIVACY POLICY:

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and acknowledge that your data will be managed in accordance with our privacy policy (https://www.keywordsstudios.com/privacy-policy).