Moderation and Social Care Specialist

Ludia
Montreal QC ca
14 days ago

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Job Description

What is the challenge?

We are looking for a Moderation and Social Care Specialist who can assist clients with product issues and help to maintain a high customer retention level. The Moderation and Social Care Specialist will be responsible for responding to our customer base on several online platforms and escalating issues to our support team as required. The successful candidate will be required to develop a comprehensive understanding of our games and policies as well as be comfortable communicating with customers in several different online environments autonomously.

Responsibilities

Qualifications

You need to have:

Even better if you have:

Additional Information

Why is Ludia the perfect place for you ?

Because we take great care of our Ludians !

Offices at the heart of Old Montréal!

So? Interested? Then we can’t wait to meet you!

Only selected candidates will be contacted.

Masculine is used in this publication for the sake of brevity.

At Ludia we don’t just accept diversity, we support and celebrate it! Women, people of all sexual orientations and gender identities, First Nations people, people living with a handicap, or part of any group marginalized are welcome to apply.

Company Description

Ludia Inc. is one of Canada's leading mobile video game companies. Founded in Montreal 14 years ago, the company welcomes more than 380 bright and enthusiastic crew members. "Creating games that touch people" is our daily mantra. We work hard, have fun, innovate and level-up every day. As for the development of our games, we are proud to work hand in hand with awesome partners who trust us and support our creativity. Our high-quality portfolio includes original games based on internationally recognized brands such as Dragons: Titan Uprising, Dungeons & Dragons™, Jurassic World™: Alive, What's Your Story, Jurassic World™: The Game, Teenage Mutant Ninja Turtles: Legends, Dragons: Rise of Berk, and much more.

To work at Ludia means to be part of a studio that knows how to preserve its human side, promote development and recognize the value of each of its employees. It also means to work for a studio awarded «Canada’s best game maker» by Apple, and “Best Place to Work 2018” by gamesindustry.biz !

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