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Moderation Operations Manager, Content Safety
1 year ago
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
As the Content Safety Manager, you will play an essential role in keeping our community and platform safe. You will understand and enforce our community standards and other policies regarding Developer and User activity on our platform as it relates to asset uploads. You will lead geographically and functionally diverse teams through challenging circumstances. Protecting our community is important to you.
You will report to the Senior Manager, Moderation Operations.
You Will:
- Direct the 24x7 operations of a large US and international team focused on content uploads to the platform
- Draft and maintain procedural documentation and checklists
- Solve potential problems and stay one step ahead of roadblocks
- Work with various groups of product managers and engineers to improve moderation workflows
- Work with representatives of the developer community to discuss trends in behavior
- Work with policy, training, and quality assurance to enforce the highest standards for moderation
- Manage and mentor a large team of Roblox Moderation agents and staff
You Have:
- 7+ years of experience where >50 leaders/individual contributors reported to you
- Executive and corporate communications experience
- Experience working with a globally dispersed team where communication is limited to video conferencing, messaging, and emails
- Experience working with product management, workflow design, and technical teams
- Experience with data driven decisions and drafting annual team goals as well as strategic goals
- Experience with training and quality assurance for teams as it relates to new product launches and policy changes
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.
Annual Salary Range
$161,390 — $190,400 USD
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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