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Program Manager, Trust & Safety Moderation
2 years ago
Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community. Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else.
As a Program Manager on our Trust & Safety team, you'll create a moderation incubation team to handle new moderation service requests for our product launches. You will work with Product Management, Engineering, Data Science, and Design to optimize safety experiences, with an emphasis on implementing scalable moderation best practices and workflows, introducing and fine tuning automation efforts. You will set the standard for moderation design principles on behalf of the entire moderation department. You're passionate about structure, organization, and well-run processes.
Apart from overseeing the technical requirements and operationalization of new products, you will also improve the internal moderation tooling, which affects more than 2000 agents around the world.
You will report to the Senior Manager of New Moderation Initiatives.
You Have:
- 4+ years experience in large-scale program management, technical program management, operations, or similar analytical roles, preferably in Trust & Safety organizations
- Expertise in using data to inform and support critical design and engineering decisions impacting moderation
- An understanding of how to build new, scalable operations across multiple vendors with localization requirements
- Experience working with senior management and executives
- Passion around building safer communities for users of all ages
You Will:
- Establish a new moderation enforcement model for product launches
- Determine the technical requirements for product and engineering regarding moderation tooling and systems, and promote changes to improve operational efficiency
- Assist product teams in determining the global feasibility of new products while moderation processes are being refined
- Ensure the consistency of new development areas by implementing common moderation metrics
- Identify the essential problem areas and geographies affected by the product post-launch
- Create the moderation design principles to address moderation concerns for early stage products
- Identify continuous improvement opportunities
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass