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Moderation, Creator Engagement Manager
1 year ago
Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community. Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else.
As the Creator Engagement Manager, you will help build ties with our Developer Community and keep them connected and engaged with Roblox Moderation. You will also understand and enforce our community standards and other policies regarding Developer and User activity on our platform. You will lead geographically and functionally diverse teams through challenging circumstances.
You will report to the Senior Manager, Moderation Operations.
You Will:
- Use Developer Community insight to improve internal workflows and create new workflows that enhance the Developer experience
- Interpret policy and maintain civil discussion through appropriate moderation techniques on platform
- Work with other managers to document processes, uphold standards for moderation, and clearly communicate to your team members changes as moderation evolves and improves over time
- Work with several global diverse teams, identify team needs, and have initiative to
- Work with Product Managers and Engineers to enhance current moderation tools and use Community feedback for overall improvements in policy and moderation techniques
- Combine information, identify trends and develop actions plans to address issues
- Be metrics-driven, using data to inform process improvement strategies
You Have:
- 5+ years of experience where >10 leaders/individual contributors reported to you
- BS or equivalent experience in Business Management, Digital Humanities or related field
- An understanding of business-to-business technology, product management, workflow design, and systems thinking
- Active experience (professional experience preferred) with the gaming industry and game developers or studios
- Excellent communication skills - both written and oral
- Experience managing customer focus groups, both virtual and in-person, and scoping qualitative data
- Experience managing forum or blog spaces and have a level-headed approach to de-escalating discussions
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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