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Mid to Senior Live Ops Producer - Hearthstone

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Job Description:

The Hearthstone team is seeking a talented, enthusiastic game producer to join us and bolster our Live Operations!

This role involves patch release management and driving live issues to resolution. The ideal Live Ops Producer is organized, possesses exceptional communication skills, and excels in project management.

We value diverse voices and varied backgrounds and we're looking for individuals to help us build fun, compelling, and inclusive experiences for Hearthstone. Previous experience as a Hearthstone player is not a requirement for this role, however it is a plus.

Responsibilities

• Execute and advance release management framework for game releases and service updates
• Build and maintain the schedule for major planned releases and unplanned hotfixes and own the release of major updates to the game
• Coordinate with partners for maintenances, downtimes, and mobile submissions
• Manage operational issues in live environment – including 24/7 on-call and postmortems
• Represent the development team in publishing, commercial, and platform discussions and planning
• Participate in planning with Esports and Community stakeholders for event environments
• Communicate status of live operations and upcoming milestones to the team
• Promote, contribute to, and participate in a culture of inclusion and diversity

Requirements

• 3+ years of experience working on live software or services in a production, operations, or project management capacity
• Strong foundation of software development and project management methodologies
• Experience making data-driven decisions in live operations
• Ability to build, track, and maintain complex roadmaps and schedules
• History of delivering in a fast-paced software delivery pipeline
• Highly self-motivated and accountable
• Excellent verbal and written communication skills

Pluses

• Professional game industry experience on a live game
• Prior experience in engineering or supporting engineering teams
• Experienced Hearthstone player