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Manager, Warehouse Operations

About the company

At the intersection of technology, science, business, and sports, Strivr offers the leading VR-based immersive learning platform that is changing the way employees train, learn, and perform. With a mission to elevate performance through immersive experience, we are redefining an industry and shaping the future of workforce development.

Strivr was founded in 2015 out of Stanford University’s Virtual Human Interaction Lab, using the football field as our proving ground. Since then, we have expanded from the athlete to the enterprise, partnering with leading Fortune 1000 companies including Bank of America, MGM Resorts, Sprouts, Verizon, and Walmart to innovate and elevate employee learning and development at scale.

More than just content inside a headset, Immersive Learning is a groundbreaking training methodology that combines the sense of presence in Virtual Reality with advanced learning theory, data science, and spatial design. It provides realistic, high-impact experiences driven by best practices across L&D, instructional design, immersive content development, data science, product design, and user experience. As the leading VR-based Immersive Learning solution for enterprises on the market today, Strivr’s platform enables the deployment of VR training at scale while serving as the bridge to the connected immersive worlds of tomorrow.

Recognized by Fast Company’s Most Innovative Companies three years in a row, a ‘Major Player’ by IDC in Soft Skills VR Training, and awarded by leading L&D analyst firm Brandon Hall, we take pride in our passion for innovation and use that energy to fuel our work. Our culture thrives on dignity, inclusion, accountability, transparency, and teamwork. We celebrate every win and learn from every loss. With a customer-focused mindset, we embrace continuous evolution and look forward to growing our team as we lead the industry forward!

About the role

As our Warehouse Operations Manager,you will be responsible for the logistics and hardware provisioning required for a successful deployment of our virtual reality based immersive learning platform to customers. The ideal candidate has extensive experience with large-scale logistics and provisioning of complex devices. You will be responsible for optimizing inventory management and demand planning, managing the supply chain and logistics of orders, receiving and shipping. In this role, you will collaborate with multiple stakeholders across the organization. You will build and manage a successful team that understands and executes on the vital role warehouse operations play in the growth of Strivr. This position will be expected to be on-site at our warehouse in Santa Clara.

Your responsibilities

• Ensure products and supply stocks are distributed and received in an efficient manner in an effort to eliminate shortages, downtime, delays, and impacts to customer commitments.
• Be hands-on in working along with the team to provision, pack, and ship from our warehouse
• Manage a team, including hiring, onboarding, meeting with team members periodically to provide constructive feedback, and delivering performance evaluations
• Partner with our Sales, Customer, Engineering, Accounting, Product, Finance, Legal and Support teams in warehouse operations planning and execution to meet company objectives
• Build, evaluate, and adjust processes used to efficiently deliver our product on time, every time
• Plan and oversee inventory audits (monthly, quarterly, and yearly) and ensure S&OP data is thorough with all dependencies included
• Execute and manage vendor contracts. Negotiate pricing and shipping logistics, track quality of deliverables, and address issues effectively and efficiently
• Manage partnership with 3PL companies to delegate parts of the provisioning process required for the successful deployment of hardware

Minimum Qualifications

• 8+ years of experience in warehouse operations, logistics, and inventory management
• 5+ years of experience
  • with the mass deployment of complex and custom devices
  • supervising and coaching an operations team
  • sourcing, qualifying, and managing hardware and logistics vendors and partners
• Excellent leadership skills, including communication, change management, coaching, team facilitation, and strong/proven analytical problem-solving abilities
• Strong skills with Salesforce, ERP, and WMS systems (NetSuite a plus)
• Strong organization and coordination skills with the ability to get things done in a fast-paced environment
  

Preferred Qualifications

• SaaS industry experience preferred
• Knowledge of Virtual Reality hardware preferred
• Experience working in an often ambiguous start-up environment

What we are looking for

• Ability to plan, anticipate pain points, and proactively address
• comfortable with ambiguity/changing timelines -- This is a must given how we operate
• Maturity in dealing with conflicts - given how extensive the cross-flow collaboration is and the fact operations are at the end of the project deployment chain, conflicts will arise.
• Seek to understand, and improve systems and processes to push the business forward -- the process and tools will evolve as we grow and we need someone experienced to steer us on the right path
• Candidate will own the following areas:
  • - Warehouse logistics
  • - Managing supply chain
  • - Demand planning
  • - Inventory management
  • - Freight
  • - Partnership and process with 3PLs