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Manager - IT Operations

Twitch
San Francisco, CA
3 years ago
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About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Role

The Manager of IT Operations is responsible for leading a team of operations engineers, contingent workers, and vendors with the goal of providing Tier 2 and Tier 3 support for all Twitch corporate productivity applications and services . The IT Operations team is responsible for monitoring, alerting, reporting, managing, and escalations related to all high severity incidents and changes to the production environment. Through a combination of methodologies, including Incident Management/Command, Change Management, Capacity Planning, and Escalation Management, the manager of IT Operations delivers responsive, consistent , and predictable service levels to the Twitch organization. This highly visible position requires the ability to partner collaboratively with business owners across Twitch to ensure IT has a deep understanding of requirements, consultation, and implementation of operational requirements.

You Will:

You Have:

Perks

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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