This job might no longer be available.

Manager, Partner Relations, Industry

The opportunity

Unity's Partner Relations team is looking for a proactive, people-centric manager to cultivate the success of our most valued partners, while equipping the team with the knowledge they need to guide our Industry partners through their most ambitious projects.

Working directly with our partners we ensure that Unity productions all over the world are continually pushing boundaries, by solving the problems that everyone else gave up on as impossible! Our customers build everything from online product configurators to photorealistic surgical simulators to immersive multi-user VR experiences, and they’re going to need our help to get their projects to maximum performance, stay super-stable, and released on time. Rest assured, you’ll never be bored at Unity!

You'll need to build up a deep understanding of Unity’s customer's development pathways, help to surface and solve people issues, and channel data back directly to our Senior Leadership. You'll take ownership of customer escalations with a calm, diplomatic focus.

You'll strive for constant improvement both with our customers and within Unity. You'll set the bar high, ensuring we are always focused, on point, and delivering a customer experience that sets Unity apart. You will enable an empathetic, inclusive team culture and proactively seek to build out a team with a diverse range of skills and experiences.

What you’ll be doing

• Call out urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
• Monitor customer satisfaction (CSAT), ensure the resolution of emerging issues in real-time and diplomatically collaborate with a wide variety of customer personalities
• Build and maintain real-time reporting of responsiveness, service quality and CSAT and use the data to help drive Unity’s customer care culture
• Proactively maintain excellent relations between Partner Relations and other departments within Unity, globally
• Work closely with sales teams in the APAC region to help cement our Success Services offerings in the market and grow our customer base

What we’re looking for

• Proven track record of leading high performance teams
• Consistent record for managing large groups of external partners
• Proficient English-speaker, additional language of Japanese or Korean would be a bonus
• Outstanding social & communication skills, and a highly-proactive personality
• Able to travel both domestically and internationally

You might also have

• Knowledge of SaaS Customer Success lifecycles and actions
• Previous experience as a Technical Project Manager/ Technical Account Manager in an industrial sector such as automotive, architecture, construction, defence, manufacturing, pharmaceutical or other similar sectors
• Programming experience in both compiled and interpreted languages

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Relocation support is not available for this position.
Immigration - Work visa/immigration sponsorship is not available for this position.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com .

#LI-EL2 #SEN