This job might no longer be available.

Manager, Partner Relations, Industry

The opportunity

Unity's Partner Relations team is looking for a proactive, people-centric manager to cultivate the success of our most valued partners, while equipping the team with the knowledge they need to guide our Industry partners through their most ambitious projects.

Working directly with our partners we ensure that Unity productions all over the world are continually pushing boundaries, by solving the problems that everyone else gave up on as impossible! Our customers build everything from online product configurators to photorealistic surgical simulators to immersive multi-user VR experiences, and they’re going to need our help to get their projects to maximum performance, stay super-stable, and released on time. Rest assured, you’ll never be bored at Unity!

You'll need to build up a deep understanding of Unity’s customer's development pathways, help to surface and solve people issues, and channel data back directly to our Senior Leadership. You'll take ownership of customer escalations with a calm, diplomatic focus.

You'll strive for constant improvement both with our customers and within Unity. You'll set the bar high, ensuring we are always focused, on point, and delivering a customer experience that sets Unity apart. You will enable an empathetic, inclusive team culture and proactively seek to build out a team with a diverse range of skills and experiences.

What you’ll be doing

• Call out urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
• Monitor customer satisfaction (CSAT), ensure the resolution of emerging issues in real-time and diplomatically collaborate with a wide variety of customer personalities
• Build and maintain real-time reporting of responsiveness, service quality and CSAT and use the data to help drive Unity’s customer care culture
• Proactively maintain excellent relations between Partner Relations and other departments within Unity, globally
• Work closely with sales teams in the APAC region to help cement our Success Services offerings in the market and grow our customer base

What we’re looking for

• Proven track record of leading high performance teams
• Consistent record for managing large groups of external partners
• Proficient English-speaker, additional language of Japanese or Korean would be a bonus
• Outstanding social & communication skills, and a highly-proactive personality
• Able to travel both domestically and internationally

You might also have

• Knowledge of SaaS Customer Success lifecycles and actions
• Previous experience as a Technical Project Manager/ Technical Account Manager in an industrial sector such as automotive, architecture, construction, defence, manufacturing, pharmaceutical or other similar sectors
• Programming experience in both compiled and interpreted languages

유니티 소개

Unity(NYSE: U)는 세계 최고급 실시간 3D( Real-time 3D Technology) 콘텐츠 제작 및 운영 플랫폼입니다. 게임 개발자부터 아티스트, 건축가, 자동차 디자이너, 영화 제작자 등 다양한 크리에이터가 Unity를 사용해 자신의 상상을 현실로 만들고 있습니다. 세계 최고 수준의 디지털 콘텐츠가 Unity를 기반으로 제작되며, Unity의 플랫폼에서 제공하는 소프트웨어 솔루션 제품군을 통해 휴대폰, 태블릿, PC, 콘솔, AR/VR 기기용 실시간 인터랙티브 2D 및 3D 콘텐츠의 제작과 운영, 수익화까지 가능한 것이 특징입니다.

2021년 4분기에는 한 달 평균 39억 명의 최종 사용자가 Unity로 제작되거나, Unity의 솔루션을 기반으로 운영되는 콘텐츠를 소비했으며, 같은 해 Unity 크리에이터들이 개발한 애플리케이션의 월평균 다운로드 횟수는 50억 회에 달했습니다. www.unity.com/kr 페이지에서 더 자세한 내용을 살펴보세요.

유니티는 기회 균등 고용주(Equal Opportunity Employer)로서 최고의 직원들과 함께 포용적이고 혁신적인 환경을 만들어 나가는 데 전념하고 있습니다. 따라서 유니티는 지원자의 연령, 인종, 피부색, 출신, 국적, 장애, 성별, 그 외 준거법에 따른 모든 종류의 차별 금지 조항을 막론하고 동등한 취업 기회를 제공합니다. 지원 예정이신 분의 편안하고 긍정적인 면접 경험을 위해 유니티에서 준비할 내용이나 설비가 있는 경우 이 양식을 통해 알려 주세요.

헤드헌터나 채용 대행사는 이 웹사이트나 매니저를 통해 이력서/CV를 제출하는 것이 허용되지 않습니다. 유니티에서는 요청 없이 제출된 헤드헌터나 대행사의 이력서를 접수하지 않으며, 유니티와 직접 서면으로 계약하지 않은 대행사나 기업에게는 수수료를 지불하지 않습니다.

유니티는 여러분의 개인정보 보호를 중요하게 생각합니다. 잠재적인 후보자 및 지원자에 적용되는 개인정보 처리방침을 확인하세요. 개인정보와 관련한 문의 사항이 있을 경우, DPO@unity.com 이메일 주소로 연락 바랍니다.

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Relocation support is not available for this position.
Immigration - Work visa/immigration sponsorship is not available for this position.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com .

#LI-EL2 #SEN