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Manager, Live Product Support Experts Team

Electronic Arts
Austin Texas United States
4 years ago
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#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We’re hiring a Manager of the Live Product Support Experts Team

This role is part of EA’s Customer Experience (CE) organization. CE strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

In this role you lead a team of Product Support Experts, located both in studio and centrally, at CE. The Product Support Experts are responsible for driving improvement in the live service of the games they support, having accountability for their titles’ KPIs, identifying and advocating for prioritization of ongoing contact drivers and continuously striving to positively impact the player and CE advisor experience. You advocate for our players and work tirelessly to make sure that we’re always pursuing the best possible experience. You work closely with our launch team and across CE to ensure we have the best live game experience for all our stakeholders.

We are looking for a Senior Manager of the Live Product Support Experts Team skilled in the art of driving improvements through relationship management to join the Systems and Lifecycle Services team. The person in this role is critical in identifying the direction for the team while setting the tone of the CE/Studio relationship as it pertains to the live service stage of the product life cycle. This role has a wide range of responsibilities and reports to the Director of Systems and Lifecycle Services.

So how does the Manager of Live Product Support Experts Team make great experiences for players?

You’ll love your job the most if you:

If you’re interested in this role, you’ll need these skills or experience:

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