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Manager, Live Ops Production - Live Operations, Live Production

Riot Games
Los Angeles, California, United States
2 years ago
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Live Operations lives by a follow-the-sun model, with Rioters distributed globally providing 24/7 coverage in critical areas, such as the Incident, Problem and Change management, Operational excellence, consulting on Release management, scalability, fail-over and regional service coverage. Live Operations Rioters are available for any problem, at any time because running a game as a service means we’ve made an implicit promise that you can play whenever you want to. We believe in rapid responses and clear communications, whether the issue stems from our own systems or not. We know exactly how much it sucks when a plan to play with friends is ruined by an outage, so we’re overzealous about finding, anticipating, and eliminating player pain as fast as possible.

As a Manager, Live Production on Riot's Live Operations Team, you will directly help ensure Riot's games and services are consistently delivered across the globe.

You will report to the Senior Manager, Live Operations, Product Management

Responsibilities:

Required Qualifications:

Desired Qualifications:

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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