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Manager, IT Service Desk

The Pokémon Company International
Bellevue, Washington, United States
2 years ago
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Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at Pokemon.com and on Facebook (facebook.com/pokemon), YouTube (youtube.com/pokemon), Twitter (twitter.com/pokemon), and Instagram (instagram.com/pokemon).

Get to know the role

Job Title: Manager, IT Service Desk

Job Summary: The Manager, IT Service Desk leads the IT Service Desk team, supporting our 850+ staff members. They oversee our problem management and support needs, organizing, and assigning work, and purchasing hardware/software. This person contributes to and leads the overall positive environment of the Service Desk. They are key in making decisions and/or recommendations that include multiyear IT strategies and plans. This person is enthusiastic about customer service and experience. They will partner with peer staff members and lead the IT Service Desk to ensure the best customer support experience possible.

FLSA Classification (US Only): Exempt

People Manager: Yes

What you’ll do

What you’ll bring

How you’ll be successful

What to expect

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

Internal Job Code: TE.ISMF.M3

Internal Job Profile: Information Technology Mgmt (M2)

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