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Manager, Development Support Engineering

Unity
Montreal, QC, Canada
2 years ago
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The opportunity

As a Developer Support Engineering Manager, you are a key part of an exceptional global support team who are providing outstanding technical support to ensure our customers' games, and their players, stay online.

Our team is responsible for the infrastructure and technology that powers some of the globes largest online games. You thrive off running a fast-paced global 24/7 live support operation and understand the importance of critical service uptime and meeting SLAs. You are a process orientated technical leader, data-driven, analytical, with operational excellence at your core. Above all, you are passionate about our customers and encouraging a team to continuously exceed our customer's expectations.

With your technical abilities, you can articulate sophisticated concepts to team members, internal partners and customers alike. Building robust measures of success for the team, such as critical metrics, reporting and key achievements as well as leading important business projects will be skills you have finely tuned over your career.

The role is based at our Austin office but will work closely with our teams in the UK, US and Korea with occasional needs to travel. In this role, you will be at the heart of the online gaming experience, playing a meaningful role in bringing some of the largest games to market. If this sounds exciting, we want to hear from you!

What you’ll be doing

What we’re looking for

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Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

Unity is at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than five billion times per month in 2020. For more information, please visit www.unity.com .

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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