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Manager, Developer Support Engineer (APAC)

The opportunity

As a Manager of our team of Developer Support Engineers, you will be a key part of an exceptional global support team who are providing outstanding technical support to ensure our customer issues gets resolved.

Our team is responsible for helping our customers across all segments and support tiers. You thrive off running a fast-paced global 24/7 live support operation and understand the importance of critical service uptime and meeting SLAs. You are a process orientated technical leader, data-driven, analytical, with operational excellence at your core. Above all, you are passionate about our customers and encouraging a team to continuously exceed our customer's expectations.

With your technical abilities, you will help team members, internal partners and customers understand products and platform architecture. Building robust measures of success for the team, such as critical metrics, reporting and key achievements as well as leading important business projects will be skills you have finely tuned over your career.

What you’ll be doing

• Overall responsibility for a team that’s part of the global front-line DSE function across Unity’s products and platforms
• People responsibilities - mentoring and development of your reports, hiring, training, team building - all the things that will make and maintain an outstanding team
• Being a communication professional, always seeking ways to improve how we champion the "Voice of the customer", both internally and externally
• Resource planning is something you’re very comfortable with, as you’ll form part of a team that balance a number of products and processes simultaneously
• Responsible for the rollout of new systems, crafting new processes and supporting the delivery of new products and services

What we’re looking for

• Experience building and leading impactful technical customer support teams
• Passionate about technology and have an insatiable appetite for learning new products, platforms and architectures
• Hands-on experience running and configuring ticketing and incident management systems such as Zendesk, JIRA Service Desk, etc
• Experience working in technical support or similar capacity in the gaming industry or with Unity products

You might also have

• Proficiency in other languages in the APAC region

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

Unity is at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than five billion times per month in 2020. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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