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Manager, Adaptive Data Operations
1 year ago
As the Manager of Adaptive Data, you will manage and lead a team responsible for keeping Discord safe. You will work hand-in-hand with leaders across the Safety org, from Tech to Operations, to transform how we detect, respond to incidents, communicate to users, and measure impact. You will lead and invigorate a high-performing team that is skilled at uprooting new threat vectors before they impact users.
We are looking for a leader that has done this before: you are comfortable rolling up your sleeves to uncover abuse vectors as they take shape AND you excel at building the necessary operational rigor to drive overall accountability for your team.
What you'll be doing
- Lead and manage a team of high performers, ensuring that individual and org level goals are met
- Coach and mentor team members to help them grow and develop professionally
- Stay up-to-date on industry trends for problem spaces, and combine information to make fast, high quality decisions with less than complete data
- Partner closely with Safety leadership, product, engineering and ops teams to in responding to complex and time-sensitive issues
You'll thrive in this role if
- 7+ years of experience, including minimum 2 years of experience managing high performing ICs
- A strong interest in online harm detection and mitigation--you’ve seen how seemingly safe features are abused by bad actors, and understand tradeoffs and risk that come with online interactions
- Affinity for a fast paced work environment, detecting and crafting solutions to high intensity problems with strong attention to detail and a high bar for quality
- Demonstrated ability to lead, influence other leaders and deliver complex projects involving multiple stakeholders
- Strong analytical skills, and the ability to use data to drive business decisions
Bonus Points
- Background in data and/or user-facing support roles, such as Trust & Safety or CX.
- High-level understanding of statistics concepts (e.g., hypothesis testing, probability distributions, relationship between variables)
- Proficiency in various data analysis and scripting languages such as:
- Familiarity with ticketing systems. (Ex. Zendesk)
The US base salary range for this full-time position is $201,000 to $219,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
#LI-Hybrid
Benefits and Perks
- Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
- Mental health resources and quarterly wellness stipends
- 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
- Paid parental leave (plus fertility, adoption and other family planning benefits)
- Flexible long-term work options (remote and hybrid)
- Volunteer time off
- A diverse slate of Employee Resource Groups
- Plus commuter contributions and other perks for office-based employees
About Us
Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.
We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!