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MSP Hardware Configuration Specialist

Job Posting Title

Summary

What You'll Do

On a daily basis you will be responsible configuring and supporting the Hardware during the Install/Conversion Implementation and Hardware Ordering process for the Aristocrat Multi-site Progressive (MSP) system.

• Configuring and verifying network equipment for a successful product implementation
• Troubleshooting network issues encountered at local and remote sites
• Identifying and resolving operational problems and make necessary recommendations and adjustments to minimize downtime and prevent future problems with configuration templates

• Monitor system resource utilization and capacity planning
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Resolve problems related to network equipment configuration
• Provides 24-hour support to field technicians and customers
• Responsible for maintaining MSP Equipment operational 24/7
• Works closely with customers during the installation of company products to address problems and provide excellent customer service
• Provides ad-hoc technical training to MSP and Field Service team members on MSP hardware either verbally or by written communication
• Manage the MSP hardware kit ordering process
• Manage and plan the pulling of and configuration of all MSP hardware kits
• Independently configures, prepares, and tests MSP equipment and associated third-party equipment
• Identify and resolve operational problems with MSP configuration templates and processes and make necessary adjustments to minimize install/conversion downtime and prevent future problems
• Reproduces issues in test and lab environment
• Requires availability 24/7 to configure MSP kits to meet install, replacement, and conversion deadlines
• Document and update in-house knowledge database for MSP issues, configuration changes and infrastructure layout
• Other Duties as assigned

What We're Looking For

Education : High School Diploma. Cisco Certified Network Administration (CCNA), or its equivalent, is preferred.

Experience : Requires an understanding of network equipment and protocols. Minimum 2 years in customer support role. Casino operations experience a plus.

Skills, knowledge, and qualifications:

• Excellent written and verbal communication skills.
• Must be able to work independently and require little direction.
• Must be able to act as team leader and redirect workflow appropriately.
• Proven customer relation skills.
• Must be able to obtain gaming license in all jurisdictions that have MSP products.
• Must have strong analytical, problem identification and problem solving abilities.
• Must be able to read, write, speak and understand English.
• Must have strong communication skills, be able to work independently and be team oriented.
• Travel required – 0 - 25%

This position requires registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Physical, Mental and Environmental Demands:

• Assigned duties are accomplished primarily in an office/production setting. Must be able to maneuver around an office/production setting, work at a desk/work station and respond to written and oral cues.
• Must have the manual dexterity to operate a computer and other necessary office/production equipment.
• May be required to bend, reach and lift up to 50 lbs.
• Must be able to perform after-hours technical support on a rotating basis.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.