Logistics Coordinator

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at Pokemon.com and on Facebook (facebook.com/pokemon), YouTube (youtube.com/pokemon), Twitter (twitter.com/pokemon), and Instagram (instagram.com/pokemon).

Get to know the role

• Job Title: Logistics Coordinator
• Job Summary: This position will support the TCG Logistics team and will be responsible for sales order entry and shipping document generation. This role supports both internal and external teams with timely and accurate transaction processing, proactive and courteous communication ensuring timely and accurate delivery of products to customers worldwide.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you’ll do

• Assist Logistics team in processing customer sales orders. Includes updating orders in ERP system, coordinating, and communicating with warehouses, TPCi internal teams, customers, carriers and freight forwarders.
• Provide shipping instructions and coordinate shipping of exports, including preparing shipping and customs documents as needed.
• Handle customer damage/miss-shipment claims and investigate/resolve other sales order issues as necessary.
• Support team with conflict resolution, in cooperation with team members in multiple locations, as well as our warehouse and freight forwarding partners worldwide.
• Other duties as required.

What you’ll bring

• At least 1 to 2 years of relevant experience in logistics or supply chain process
• Excellent verbal and written communication skills
• Proficient in MS Office applications especially Outlook and Excel
• Experience using ERP systems, MS Dynamics AX or Oracle Cloud preferred
• Familiar with the Pokémon brand a plus
• Hard working, focused, quick, with great attention to detail; able to complete a high volume of work quickly with a low incidence of errors
• Positive attitude; enjoys finding the positive in challenging situations
• Self-starter with the ability to meet or exceed deadlines, prioritize, multi-task and maintain flexibility in fast-paced, changing environment
• Able to work independently and take direction
• Team player

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An employee first culture
• Company events that celebrate the spirit of Pokémon
• Competitive cash-based compensation programs
• Base salary range: For this role, new hires generally start between $73,000.00 - $86,450.00. Full Range: $73,000.00 - $109.000.00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
• 100% employer-paid healthcare premiums for you
• Generous paid family leave
• Employer-paid life insurance
• Employer-paid long and short-term income protection insurance
• US Employees: 401k Employer Matching
• UK/IRE Employees: Pension Employer Contributions
• Fitness reimbursement
• Commuter benefit
• LinkedIn learning
• Comprehensive relocation package
• Hybrid work environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

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