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Localization Vendor Manager

Our Vision

A world-class partner to the games industry, trusted to deliver the highest quality services

with passion, expertise and agility

Our Purpose

To serve our partners by enhancing the experience of gamers across the world

through our passionate and expert team

Our Values

Quality, Passion, Agility, Customer Focus, Teamwork

Administration of Vendor Management activities, to include (but not exclusive to):

• Identify, forecast, track and deliver on vendor needs within the organisation.
• Manage the Vendor recruitment to target dates, whilst optimising and accelerating delivery when required.
• Ensure onboarding deliverables are also met to target (complete onboarding, quality checks and references are provided within the required timeframe).
• Track average buy rates & gross profit margins. Work to percentage targets to adhere to business goals and provide solutions to achieve and / or exceed targets (on both an individual client basis and cumulatively across all Service lines); e.g. identifying target languages to harness impactful results.
• Maintain the vendor database and ensure it is kept up to date.
• Create detailed monthly reports of Vendor activity, detailing elements such as churn, onboarding & rate movements.
• Develop routine quality performance monitoring of resources and provide feedback where required.
• Identify resource gaps and proactively recruit specialists to expand our talent pool. Track Success rates and report updates as required.
• Conduct regular key account reviews with Project Managers to ensure availability and retention of key resources at competitive rates.
• Work with the respective Service Lines in building a system to evaluate post-release projects & vendor performance.
• Work closely with the Localisation line manager to support exceptional recruitment needs.

Requirements

You are a great match if you

• Previous work within a Localisation provider or equivalent delivery management within the field.
• Previous experience in people management and highly skilled at applying work priorities accordingly.
• Ideally managing XTRF or equivalent Translation Management/Tools system on a sole or collaborative basis, being responsible for administration, content, workflows, etc
• Having sole or collaborative responsibility for Quality Management systems (Linguistic Quality Evaluations, etc)
• Experience in negotiating rates with external providers to gain best value, both on an individual and studio/business level
• Delivering on Linguists and scheduling expectations across multiple Service lines
• Capable of tracking Vendor rates per client/language, alongside wordcount volumes per project/Vendor

Desirable Experience

Previous experience in Vendor Management within a Games-Industry-related position highly desirable.

Benefits

• Training
• Lunch and Learns
• Management Development
• Wellbeing Portal including Live Chat and Support
• Mini Health checks
• Access to Counselling and structured therapy
• Online CBT
• Perks and Discounts
• Qualified nurses on hand to offer support on a range of medical or health-related issues offering practical information and advice
• Social events and celebrations