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Localisation Resource Coordinator

Keyword Studios
Spain
1 year ago
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At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

Job summary

The Resource Coordinator is responsible for managing the client account freelance translation pool across all languages. It’s important to build and maintain a close relationship with all the relevant vendors working on the account.

Working with the Account team and in close cooperation with the Resource Management team, this position primary focuses on ensuring the Account is equipped with resources best qualified for the nature of each project. They will also collaborate with the QC Lead to provide ongoing feedback to existing vendors within the pool and work on improving the deliverable to the client where needed and ensuring that all SLAs are met in terms of on-time deliveries (by vendors to KW) and quality standards (in collaboration with QC Lead).

The Resource Coordinator is a proactive member of the Localization team, developing and contributing their expertise for existing and new processes. He/she will seek innovative and efficient solutions in the work they do. He/she will be committed to delivering a first class resource management service to all stakeholders globally.

Key responsibilities & activities

  • Constantly analyse account language pools to assess the need for additional external recruitment and/or internal onboarding from existing pool
  • Support the Account Manager in anticipating and dealing with any resourcing shortfall
  • Actively seek, in cooperation with the MT team, to optimise translation costs
  • Liaise with all external resources and the Quality Control teams to improve the quality and responsiveness of their service delivery to the Company
  • In cooperation with the Resource Management team, the tech and the MT team, contribute to develop and implement new processes, in order to increase efficiencies.
  • Requirements

    TECHNICAL COMPETENCIES

  • Higher education in translation or language related studies, or equivalent experience
  • 2+ years localisation experience and sound knowledge of the translation industry
  • Previous resource management or multilanguage coordination experience
  • Fluency in English + at least another language▪ Excellent knowledge of MS Office
  • Previous experience in working with remote management and remote teams highly desirable.
  • BEHAVIORAL SKILLS
  • Excellent communication, negotiation and interpersonal skills
  • Ability to multi-task, work independently as well as within small teams
  • Problem solving attitude with a willingness to work in a dynamic, multicultural and fast growing/changing environment
  • High level of commitment with a client and team focused approach
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