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Local IT Technician

Job Description

The Local IT Technician, reporting to the Local IT Site Manager is responsible for delivering on-site support on the hardware and software of the Ubisoft Shanghai studio, employees and teams, while maintaining a high level of customer support aligned with both the world-wide IT standards and the local business needs.

Vision and Responsibilities:

The Local IT Technician for Ubisoft Shanghai will:

• Offer on-site support to game projects teams and studio employees on hardware and standard software;
• Build, deploy and maintain new workstation and build machine environment for employees according to group standards;
• Manage and maintain local IT infrastructure when required;
• Train and advocate IT and Security best practices and standards to studio employees;
• Take active part in the tracking and updating of the hardware and software asset inventory;
• Maintain high levels of operation quality and customer satisfaction within the studio and its regional partners;
• Update and maintain a knowledge base articles on newly diagnosed problems and issues;
• Carry out all other related tasks.

Qualifications

Skills and Knowledge:

The Local IT Technician will have:

• Excellent sense of customer service in a technical support environment;
• Excellent English skills (spoken and written);
• Strong diagnostics and problem solving skills;
• Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, servers)
• Good knowledge of Microsoft Windows OS (7, 10);
• Good knowledge of Microsoft Office suite software;
• Familiarity with SCCM, Active Directory and other Windows domain technologies

• Familiarity understanding of networking, internet and server concepts;
• Familiarity with IT security (best practices, antivirus, firewalls, proxy) concepts;
• Familiarity with mobile technologies (Android, iOS, Windows 10 mobile, Blackberry);
• Familiarity with multimedia equipment (TV, console, projectors, video conference);
• Familiarity with technology industry, news and trends;
• Ability to work autonomously and effectively in a fast-paced environment;
• Passionate about the video game industry;
• A great team spirit
• Education: University student (Bachelor or Master Degree)
• Freshly graduated candidates who with minimal experience (Internship, personal experience) are welcome to apply.

Additional Information

WE OFFER YOU

Competitive salary, bonus for your performance, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.

But most of all, we guarantee you’ll appreciate our culture and working environment.

Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms, including consoles, mobile phones, tablets and PCs.

Come and join our team of over 19,000 professionals and help us create original and memorable experiences for the world!

Company Description

Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms, including consoles, mobile phones, tablets and PCs.

Created in 1996, Ubisoft Shanghai studio, is a vibrant and exciting place where our 400+ talents get opportunities to either co-develop great AAA blockbuster games, create cutting-edge online games or produce fun mobile games.