LiveOps Product Manager

Summary

Pay Range

What you'll do

• Work with cross-functional teams, including product, design, analysts, data scientists, developers, art, quality assurance and customer service to drive business performance and positive customer sentiment
• Monitor and regularly report on the live-service issues and player feedback
• Collaborate with Product Managers to release new event types, AB Tests, and new monetization strategies
• Support Product Marketing on messaging and engagement campaigns
• Design and execute A/B tests, track and measure experiments around retention, user conversion, and sales to improve engagement and monetization
• Build out live ops systems & tools to enhance our live ops capabilities
• Helps the overall research approach, ensuring that product decisions are based on in-depth data analysis & deep insights into customer needs and how the roadmap addresses those need

What we're looking for

• 1+ years of work experience in an online gaming company (Relevant experience may include Customer Support, QA, Community Manager but not exclusive to)
• Experience in Live Operations, QA, or Product Management in game preferred
• Highly organized with a strong attention to detail
• Passion for great products and a deep empathy for users
• Excellent at problem solving
• Strong verbal and written communication skills
• Collaborative, team player that thrives in cross-discipline teams
• Preferred Qualifications:
  • Gaming experience highly preferred, particularly with top-performing mobile free-to-play game
  • Experience with third-party CRM/mobile marketing tools, such as Leanplum and analytic tools, such as Looker