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LiveOps Manager II, Social Casino
1 year ago
Job Posting Title
LiveOps Manager II, Social CasinoSummary
We are looking for an energetic, detail oriented, and highly motivated LiveOps Manager to join our studio in Oakland. The LiveOps Manager will work closely with product managers, design, product analytics, and VIP Host teams to design and execute player engagement and monetization campaigns including sales, merchandising programs, live events, and notifications. As the executional lead for one of our flagship products, the LiveOps Manager will increase player engagement, monetization, and retention. The LiveOps Manager will help drive the development and analysis of new campaigns.
About Big Fish Games, Oakland:
The Big Fish Games studio in Oakland has been creating innovative, genre-defining products since 2006. A winning mix of compelling content and engaging social experiences keeps us top-of-the-charts in the social casino category, with Big Fish Casino and Jackpot Magic Slots. Our flagship game, Big Fish Casino, has generated more than $1B in bookings to-date making it one of the best performing mobile games ever. Based in beautiful, downtown Oakland, Calif., the game studio is a part of Product Madness and Aristocrat Leisure Limited.
We are looking for strong team members to help build the world's #1 social gaming company. If you are a passionate game-maker who wants to innovate, contribute and hone your craft as part of a close-knit, collaborative and inclusive culture, Big Fish Games is for you.Responsibilities
- Master internal tools to execute complex campaigns, live ops features, and A/B tests that are shown directly to users in-game.
- Perform competitive analysis to help drive new engagement, monetization, and retention campaigns
- Monitor campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness
- Dive segmentation & campaign performance analyses to deliver a more personalized approach to payer CRM, engaging players around key behaviors and across their lifecycle.
- Contribute to an always-on experimentation culture, continuously optimizing tactics to create more relevant creative, messaging, and offers.
- Communicate effectively with internal stakeholders regarding CRM product development, campaigns and results.
- Manage day to day tasks of junior LiveOps managers to ensure correct execution of calendar of events and campaigns
- Own entire campaign process from concept through design, execution, and analysis
- Drive major tool improvements of CRM system to increase efficiency for entire CRM team
#LI-Remote
Qualifications
- Passion for mobile games & the social casino category.
- A minimum of 3 years’ professional experience with at least 1 year coordinating and/or executing CRM programs at a leading CPG, e-commerce, entertainment, or gaming company.
- Strong organizational skills and demonstrated ability overcoming obstacles to deliver on deadline is a must.
- High attention to detail combined with excellent written and verbal communication skills.
- Undergraduate degree in marketing, communications, statistics, business or a related field.
About Big Fish
Celebrating 20 years delighting players worldwide, Big Fish Games is a mobile games category leader in Casual & Social Casino.
Big Fish operates an extensive portfolio of popular games across genres, including EverMerge, Cooking Craze, Gummy Drop, Big Fish Casino, Jackpot Magic Slots, and Fairway Solitaire. Our core values: All about the player, Talent Unleashed, Collective Brilliance and Good Business, Good Citizen.
Why Big Fish?
At Big Fish Games, we make the best games, the best possible way. We show up every day to enchant and delight our players and contribute to building a great company. We think big because that’s what our players demand.
B ig Fish Games is an equal opportunity employer. We bring unique talents together to build something special that’s why we welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Location
Remote - California (Job Posting)Job family
Big Fish GamesContract Type
RegularTime Type
Full timeCompany
Big Fish Games
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