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Director of Live Services (Sports)

Who We Are

Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building, and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, problem solvers, and doers, are the professional publishing stewards of our growing library of critically acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions.

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).

What We Need

The Director of Live Services(Sports) is a member of the 2K Growth team, responsible for leading Live Service strategy, planning, execution, and optimization across multiple key AAA franchises. Which include WWE 2K, PGA TOUR 2K, and more. Responsible for leading a cross-functional team of commercial strategists. Responsible for charting a course for post-launch live services activities and engagement. Your team will also drive live service execution, analysis, and continued optimization based on the outcomes of our campaigns and activities.

What You Will Do

• Collaborate with Studios to develop/implement a customer-centric Live Service vision. Strategize with Product Development (PD), Marketing, Tech, and Analytics teams.
• Partner with PD and Analytics to develop fair and balanced monetization models and lifecycle promotional content that empower customer choice and value for time
• Partner with Analytics to develop KPI frameworks and comprehensive live service reporting, working closely with Data Engineering to establish telemetry requirements and BI to build user-friendly dashboards and reports
• Partner with Data Science and Live Ops Analytics teams to develop predictive behavioral models and design/develop Live Service backend systems and tools (e.g., ML personalization)
• Align with Performance Marketing teams on audience sizing, prioritization, content, messaging, and localization for targeted retention and (to a lesser extent) acquisition campaigns
• Lead ad hoc user health and behavioral/engagement analyses. Articulate prevailing trends throughout the publishing and studio organizations. While aligning with key partners to identify, model, and implement optimization opportunities

Who We Think Will Be a Great Fit

The ideal candidate is passionate about optimizing great user experiences via data-driven insights and ideas. They are always seeking the ‘WHY’ and the ‘So What’ insights. They are a strong, articulate leader who people are excited to partner with and follow. They are methodical (but agile), objective and hypothesis-driven, and experienced. Comfortable working cross-functionally to tackle big questions. They are problem solvers who love finding new ways to delight our players.

• Highly organized, energetic, flexible, collaborative, and proactive. A leader who can positively and productively impact both strategic and tactical operational initiatives.
• Working understanding of live services mechanics and strategies across AAA genres and franchises (both premium and Free-2-Play)

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform their essential job functions, and receive other benefits and privileges of employment. Please contact us if you need a reasonable accommodation.

Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.