Live Production Lead

Are you an experienced Live Production Lead up for running the live production of Merge Mansion played by millions every day? Ready to join one of Europe's fastest growing game companies?

If yes, Metacore could be the right place for you

We are a Helsinki-based game company best known for our hit game Merge Mansion and our people-first company culture. Built on trust, our culture allows us to work autonomously, efficiently, and ambitiously. We have mutually agreed on five cultural norms to describe how we build trust and work as Metacore – you can find them here.

Our company’s mission is to entertain hundreds of millions of people for decades. Although we already entertain 40,000,000+ players worldwide and have grown into a team of 120+ game industry professionals in less than two years, we’re only getting started. That’s where we hope you come in: to take ownership of Merge Mansion live production and ensure we have the operational capacity to deliver engaging content and great experience for our players.

Basics

• Location: Helsinki, Finland
• Relocation: Relocating to Finland expected, full support provided
• Remote work: Hybrid model of office and remote work
• Start date: Flexible, ideally as soon as possible
• Working language: English

Responsibilities

Live Production Lead plays a key role in running day to day live production of Merge Mansion. You will lead the live production team and work together with marketing, product management and other relevant stakeholders to ensure our game operations are running smoothly. In practice, this means (at least) the following:

• Leading the live production team for Merge Mansion
• Managing scheduling and all communications, both internal and player facing, for game updates and server maintenances, making sure all relevant stakeholders are on the same page
• Defining our practices for live game operations to ensure quality and good player experience
• Increasing our technical capabilities to deliver new content for our players with minimal downtime
• Setting KPIs to track efficiency and quality of our live production
• Working closely with the tech team, QA, community management, and player support to identify and resolve live issues
• Supporting our product managers to prioritize the live roadmap from technical and capacity perspective
• Sourcing and managing external partnerships relevant to live operations

Requirements

Every role is eventually shaped to match our unique passions, backgrounds and strengths. Here are some of the key skills and experience you should already have when joining Metacore as a Live Production Lead:

• Several years of experience from mobile game development of which the most recent experience is as a producer or live operations manager
• Experience with people management, you excel in leading a cross functional team
• Excellent project management and communication skills
• Good understanding of technical architecture for live operating a large scale mobile game
• Know-how of what game metrics best indicate good performance
• A strong sense of ownership and responsibility. You have a knack for bringing clarity and structure to undefined workflows and processes

Sounds about right? Then let’s talk!

About Metacore

Our company is formed by great teams and individuals. Together, we work rather as Metacore than for Metacore – aiming for the same goal of entertaining our audience with world-class mobile games. As Metacore, we’re much more than the sum of our skills, experiences and knowledge.

Our Culture

Metacore is the game company where players are the closest thing to a boss. In other words, our teams and individuals enjoy a lot of freedom and responsibility in their work. Everyone can find the optimal way for reaching their goals – as long as it respects our company culture.