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Live Producer - Wild Rift, Product Operations

Live Production at Riot is a consultative role where you will demonstrate your influencing skills and service delivery capabilities in an operations environment. You will partner with product managers, delivery managers and other technical leaders across Riot in order to provide a consistent , healthy live service. You are dedicated to finding creative new ways to handle incidents, problems and changes to both protect players from outages but also allow engineers to do what they do best and provide players with awesome new content and features.

As a Live Producer on the League of Legends: Wild Rift ProdOps team, you will report to the Product Operation initiative. You will build and define our live services strategy to help ensure League of Legends: Wild Rift and its services are consistently delivered across the globe.

Responsibilities:

• Establish the framework for our service management suite and recommend initiatives to collectively improve technical operations at Riot
• Build and establish essential business relationships with partners and customers
• Engage with product teams to define their live service and provide consultation on how they can maintain a continuous improvement mindset
• Develop and track ongoing deliverables of the live environment and services to the League of Legends: Wild Rift partners
• Participate in on-call escalations and guide NOC and engineers who are on-call to restore services to players

Required Qualifications:

• Experience implementing or refining ITIL/DevOps practices in a SaaS environment
• Experience managing and guiding leaders and team members through compelling communications, demonstrating operational excellence, empathetic partnership and leading with domain expertise
• Ability to present and share information across a wide array of technical expertise and senior members of the organization

Desired Qualifications:

• 7+ years experience running and delivering both established and new services in a live environment
• Resourcefulness in project management and prioritization frameworks for both people and systems

Our Perks:

We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave , plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00).