Live Ops Analyst

Epic Games
Cary, NC United States of America
12 days ago
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What we do

LiveOps is the backstop that ensures that Epic operates in the best interest of our players’ experience. The LiveOps team dives deep into data to understand our player needs, holds a relentlessly high bar for Epic's service quality, focuses the attention of our business and tech teams on the right priorities, and operates Epic's incident management process.

We take lessons from previous incidents and analyses into consideration and inject them into the planning processes for future work. These insights help us inform new and better tools and processes to continue empowering rapid delivery at an increasingly large scale.

What you’ll do

On the LiveOps team you will play a key role in mitigating the risks of our fast-paced online operations strategy, minimizing disruption to our customers, and maximizing the value of our product teams. You will maintain a dedicated focus on what our players are experiencing in real time. You’ll have the opportunity to influence the product teams building the Epic Game Store , Epic Online Services , and Fortnite as they ship great experiences for millions of concurrent players and dozens of studio partners. LiveOps Analysts at Epic Games have a unique, high-impact role with a wide degree of freedom and outsized impact on the course of our business.

In this role, you will

What we’re looking for

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

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