Live Operations Support Analyst

Electronic Arts
Vancouver British Columbia Canada
14 days ago
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At our core, Electronic Arts is a game maker that connects hundreds of millions of players from around the globe to some of the world's greatest games. The EAX team is driving the strategy and implementation of important projects for EA's community of players to connect them to one another and to the games they love to play. These projects include EA Play (our subscription service on Origin, EA app, PlayStation, Xbox and Steam), Origin and EA app (EA's gaming services on PC), and a host of other consumer experiences and strategies to connect friends across platforms and within our games.

In your role as EAX SupportOps Analyst, you will work within the EAX Support team and partner with EAX development teams and EA's other service providers, being a conduit between these partners and the teams in the EAX group. You will assess and manage any issues that arise on EAX platforms and internal tools through to resolution. Your background in and experience with customer support and incident management will allow you to troubleshoot complex systems and bridge the gap in discussions, alerts and reports between both technical minded and non-technical minded partners. As part of the broader EAX Support team, you will be a contributor to the SupportOps team based in Vancouver, Canada reporting to an EAX SupportOps Lead.

Requirements:

You’re someone with a track record including the following:

You also bring the following skills or experiences to our team:

Responsibilities:

In a typical week, as an EAX SupportOps Analyst, you would…

You’ll work with…

Additional Information:

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