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Live Operations Monitoring Engineer

LIVE OPERATIONS MONITORING ENGINEER

LIVE OPERATIONS

BASED AT SEGA HQ IN BRENTFORD

REPORTING TO THE LIVE OPERATIONS MONITORING MANAGER

A BIT ABOUT SEGA

SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and our seven development studios spanning the UK, Bulgaria, France and Canada. Known for quality and creativity above all else, our studios include Sports Interactive, HARDlight, Amplitude Studios, Two Point Studios, The Creative Assembly and Relic Entertainment.

At the heart of SEGA is our publishing team based in London, where we help the studios bring their creative vision to life. Here we have a hardworking bunch of people spanning Tech, Sales, Marketing, Finance, QA and more.

Together, we drive the continued success and evolution of our Western business through living our company values of always collaborating, being entrepreneurial in spirit, having a winning mentality and focusing on uncompromising quality.

WORKING THE SEGA WAY

We believe that making the best games relies on having the best people, so we make sure that we look after ours, even more so with everyone working remotely during COVID-19…

• For our gaming buffs, you can get involved in our online gaming nights and free SEGA games on Steam
• Fitness fanatics will love our discounted gym membership and ride to work scheme. You can find your zen with our weekly virtual yoga classes as well as online physical therapy with our masseuse.

• We hold regular company updates to keep everyone in the loop and we stay connected with social events like virtual pub quizzes and art workshops
• We support your learning & development with access to online courses through Udemy, and webinars and resources on mental health and financial wellbeing

• When you’re in the virtual office, we’ll make sure you have everything you need when it comes to tech/furniture, and we pride ourselves on having flexible working hours to ensure that you have a life outside of your home office
• You'll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme so that you can stay motivated and focused on making SEGA the best it can be
  
  We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!

And that’s just the tip of the iceberg. Check out our Careers website to find out why we are a workplace you’ll never want to leave!

Position Overview

SEGA’s Live Operations Monitoring Team are looking for a bright, motivated, energetic team member. You will get the chance to work on supporting and maintaining live games services, online services, corporate infrastructure and security for all studios. The successful candidate will need to be comfortable with shift patterns including bank holidays, so you’ll need flexibility with your working hours and a can-do attitude along with best effort is essential.

Based at our HQ in Brentford, the team offers 24/7 support 365 days a year to the business and our customers. This is an exciting opportunity to be part of the business and have a huge influence in ensuring that our online and corporate infrastructure is a success.

The role encompasses working with all IT departments Server, Networking, Web Development, Security and Linux, thus ensuring you can get the best career opportunities available for you along with detailed training plans to progress your IT career objectives.

Key Responsibilities

• The Live Operations Monitoring team continually monitor all our studios’ infrastructure and network performance, security monitoring, vulnerabilities, online activity and most importantly game performance.
• We use various SIEM (Security Information Event Management) solutions/tools for real-time monitoring & log analysis, live tracking systems, live ticketing systems, data visualization via dashboards & analytics providing the business with live Business Intelligence.
• Environmental monitoring for data centre and control access for vendors.
• Escalation of discovered vulnerabilities within the infrastructure.
• Accountable for internal & external security auditing using various tools.
• Ensure Service Level Agreements (SLA’s) are adhered to, all events, issues and tickets.
• Attends group meetings and general staff meetings.
• Preparation of weekly status reports and recap emails as necessary.
• Creating procedural documents/guidebooks as necessary.
• Flexibility to work additional hours if necessary.

Knowledge, Skills and Experience

• Experience working within an office environment, with a desire to pursue a career in IT
• You must be able to provide clear, concise and constant communication both written and verbally in emails and ticketing systems.
• Technical proficiency with Microsoft Outlook, Word and Excel applications is essential.
• Adaptability and willingness to improve processes, proactively help and assist colleagues and maintain a ‘can do’ attitude when under pressure.